Joshua Croucher
Frankfort, OH
Summary
Enthusiastic Operation Coach with seven years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and problem solving. Focused on motivating staff and working with diverse personality types to drive improvements.
Overview
18
18
years of professional experience
Work History
Operations Coach
Lowe's Home Improvement
08.2016 - Current
- Manage daily operations.
- Managing and training employees'.
- Ensuring worked is performed in a safe manner.
- Tracking and managing productively in employees across departments.
- Handling all employee disciplinary actions; while working directly with HR and other senior leaders.
- Manage Performance Instructors on daily goals needed for production.
- Efficient with working in JDA, WMS, and Blue Yonder software.
- In charge inventory duties.
- Provided coaching and mentoring to employees.
Operations Coach
Lowe's Home Improvement
03.2013 - 07.2016
- Manage daily operations.
- Managing and training employees'.
- Ensuring worked is performed in a safe manner.
- Tracking and managing productively in employees across departments.
- Handling all employee disciplinary actions; while working directly with HR and other senior leaders.
- Manage Performance Instructors on daily goals needed for production.
- Efficient with working in JDA.
- Responsible for interviewing, hiring, and working directly with temp services.
- Managed location set-ups and yard lay out of the facility.
- Worked directly with transportation and load planning, to ensure our loads were delivered to Lowe's stores.
- In charge of any and all inventory.
- Worked directly with vendors.
Department Lead
Lowe's Home Improvement
09.2009 - 02.2013
- Trained people on how to perform job duties and how to operate equipment.
- Managed productively of my department.
- Responsible for individual of performance of employees.
- Solving issues in receiving process when they occurred.
- Weighed and measured new product that came to the facility, and ensured proper location of product.
Department Manager
Lowe's Home Improvement
07.2006 - 09.2009
- Responsible for the following departments: Lumber, Commercial Sales, Millwork, Hardware, Tools and Shelving.
- Responsible for cycle counts in each department.
- Scheduled staff for each department
- Managed promotional endcaps per department.
- Managed any and all resets in my departments.
- Managed all price changes as they occurred.
- Responsible for ordering product for each of my areas.
- Managed all special orders for each of my departments.
- Managed all level 1, 2 and 3 certifications per employee for all my departments.
- Responsible for the appearance and cleanliness of each of my departments.
- Responsible for merchandising specific products to increase add on sales.
Education
High School Diploma -
Berea Christian Academy
Wilmington Ohio05.2004
Skills
My greatest skill is managing and working with people to achieve company goals Great problem solver Can handle a large amount of workload and stress Have the ability to step out of a situation to see it from a different perspective Manages time efficiently and learn new things fast
Accomplishments
- Was able to increase Employee Opinion Survey within the company from a 48 percent to a 90% approval rating.
- Successfully started a second shift in North Carolina that lowered our overtime percentage from 22% down to .01%, within three weeks.
Timeline
Operations Coach
Lowe's Home Improvement
08.2016 - Current
Operations Coach
Lowe's Home Improvement
03.2013 - 07.2016
Department Lead
Lowe's Home Improvement
09.2009 - 02.2013
Department Manager
Lowe's Home Improvement
07.2006 - 09.2009
High School Diploma -
Berea Christian Academy