Joshua Crowder
Frederick,MD
Summary
Seeking an entry-level IT role to support company assets & protect cyber infrastructure, and grow in IT. Known for high productivity and efficient task completion. Specialize in troubleshooting software issues, managing ticketing systems, and providing user support and training. Excel in communication, problem-solving, and adaptability to ensure optimal service delivery and user satisfaction. Skilled Information Security Specialist offering a strong foundation in IT infrastructure and security design. Prior experience includes managing system vulnerabilities and implementing effective cyber security measures. Strengths include data encryption, risk assessment, and firewall management. Successfully safeguarded sensitive information and ensured compliance with all relevant regulations in previous roles.
Overview
3
3
years of professional experience
Work History
Associate
Home Depot
12.2022 - Current
- Assisted customers in resolving issues in a fast-paced environment
- Communicated technical product information clearly and professionally
- Followed safety, security, and company procedures consistently
Warehouse Associate
ALDI
- Used handheld technology and inventory systems
- Followed detailed operational procedures accurately
- Maintained efficiency and attention to detail under pressure
Sales Associate
Dollar Tree
- Delivered front-line customer support and issue resolution
- Operated POS systems and handled transactions securely
- Managed inventory and multitasked effectively
Team Member
Chick-fil-A
- Provided high-quality customer service in a high-volume environment
- Worked collaboratively to resolve issues quickly
- Maintained professionalism and accuracy during peak hours
Education
Certificate - Cybersecurity Program
Flatiron School
Washington DC03-2021
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Adelphi, MDSkills
Operating systems
- Windows 10/11 administration
- Basic Linux and macOS troubleshooting
- User profile and permission management
Hardware and devices
- PC/laptop setup and configuration
- printers, scanners, peripherals
- Mobile device support (iOS/Android)
- Hardware diagnostics and replacement
Networking
- TCP/IP fundamentals
- DNS, DHCP basics
- LAN/WAN concepts
- Wi-Fi configuration and troubleshooting
- Understanding of common ports and protocols
Scripting and technical basics
- Basic PowerShell or Bash
- Command line usage
- Software installation and updates
- Backup and restore basics, IT support and tools
- Help desk/ticketing systems
- Remote support tools (RDP, TeamViewer, AnyDesk)
- Microsoft 365, Outlook, and Teams support
- Active Directory (user accounts, groups, resets)
- Password resets and access provisioning
Certifications
CompTIA Security+
Technical Experience
IT & Cyber Security Labs | Practiced troubleshooting common system and user issues, Documented incidents and resolutions, Supported simulated end users and environments, Applied basic networking and security concepts
Timeline
Associate
Home Depot
12.2022 - Current
Warehouse Associate
ALDI
Sales Associate
Dollar Tree
Team Member
Chick-fil-A
Certificate - Cybersecurity Program
Flatiron School
Bachelor of Science - Cyber Security
University of Maryland Global Campus