Joshua Cruz Casiano
Logistics
Bronx,NY
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
13
13
years of professional experience
1
1
Language
Work History
Receiving Supervisor
Winston Staffing
02.2024 - 04.2024
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Developed and implemented strategies to improve team productivity and efficiency.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Long Distance Manager
Roadway Moving
1 2022 - 10.2023
- Monitored shipments of $10 million+ worth of household goods monthly
- Improved quality assurance operations by inspecting materials and verifying delivery compliance
- Supervised up to 30 personnel daily, delegated tasks and duties
- Managed a payroll department for 30 employees and 20 vendors
- Provided weekly KPI/performance data reports to both internal and external parties
- Monitored all individuals in compliance with US Department of Transportation (DOT) rules
- Monitored the fleet maintenance of 25 tractors and 25 trailers weekly.
Long Distance Planner
Roadway Moving
02.2021 - 01.2022
- Supervised up to 20 tractor trailer drivers and maintained positive and encouraging relationship with all drivers
- Expedited resolution of shipping errors and packaging mistakes for over 200 clients
- Directed activities related to dispatching, routing or tracking transportation vehicles, such as tractors and trailers
- Monitored activities of individuals to ensure safety or compliance with DOT rules
- Planned and coordinated work assignments and equipment allocations to meet transportation, operations or production goals.
Call Center Supervisor
Maximus Federal
12.2020 - 02.2021
- Supervised up to 10 remote contact center agents who received and addressed inbound calls from New York residents regarding the state COVID-19 program (e.g., vaccination availability, eligibility, locations, etc.)
- Assisted the Project Manager by implementing Maximus safety, security, and labor policies
- Offered advice and guidance bilingually in English and Spanish
- Maintained a positive attitude and identified process efficiencies for seamless management of calls in a fast-paced environment
- Provided counseling and training to over 15 agents.
Movements Supervisor
US Army
06.2019 - 12.2020
- Discussed job performance problems with employees to identify causes and issues and to work on resolution
- Examined shipment contents and compared with records, e.g., manifests, invoices, and orders, to verify accuracy
- Provided operational Joint Operation Planning and Execution System (JOPES) support
- Provided shipment status notification to exporters, consignees, and insurers
- Developed concepts of operations (CONOP), staff estimates, operation orders, and associated annexes.
Logistics Coordinator
National Freight Inc (NFI)
10.2018 - 06.2019
- Maintained positive and encouraging working relations with all drivers
- Performed load planning, driver scheduling, and dispatch duties using both Dedicated Fleet and Common Carrier resources
- Planned and supervised daily routes for 30 truck drivers
- Provided weekly KPI/performance data reports to both internal and external parties
- Assisted Project Manager with implementing safety, security, and labor policies.
Transportation Supervisor
US Army
05.2017 - 10.2018
- Provided technical assistance with standard aspects of deployment plans using the Transportation Coordinator - Command and Control Information System (TC-ACCIS), Automated Air Load Planning System (AALPS), and Air Load Planner (ALP)
- Directed activities related to dispatching, routing, or tracking transportation vehicles, e.g., aircraft and railroad cars
- Monitored activities of individuals to ensure safety or compliance with rules
- Implemented organizational process or policy changes
- Planned and led work assignments and equipment allocations to meet transportation, operations, and production goals.
- Coordinated schedules and communicated changes to customers.
Transportation Management Coordinator
US Army
03.2014 - 03.2017
- Provided oversight of development and maintenance of accurate Automated Unit Equipment Lists (AUEL) and Deployment Equipment Lists (DEL) required to support the deployment process
- Reviewed job performance problems with employees to identify causes and issues and to work on resolution
- Examined shipment contents and compared with records, e.g., manifests, invoices, and orders, to verify accuracy
- Recorded shipment data, including weight, charges, space availability, and any damages or discrepancies, for reporting, accounting, and recordkeeping
- Developed operating plans, staff estimates, operation orders, and associated annexes.
Transportation Specialist
US Army
10.2011 - 03.2014
- Coordinated the movement of house of goods for over 1,000 service members in the US and Europe
- Assisted the Afghanistan Joint Task Force (JTF) and other organizations in coordination and resolution of joint deployment issues related to operations in Afghanistan
- Tracked raw materials in managing communications associated with logistics and distribution of material
- Informed clients of factors such as shipping options, timelines, transfers, and regulations affecting shipments
- Planned daily routes for truck drivers and oversaw over 50 truck drivers
- Provided shipment status notification to exporters, consignees, and insurers.
Education
Master’s in business administration -
Berkeley College
Bachelor of Arts, Financial Planning - undefined
Berkeley College
Skills
Multitaskingundefined
Affiliations
Veteran of Foreign Wars (VFW), Member
Military Training
- Joint Operation Planning and Execution System (JOPES)
- Advance Leaders Course (ALC)
- Global Combat Support System - Army (GCSS-Army)
- Basic Leaders Course (BLC)
- Customs Clearance Officer
- Unit Movement Officers Course
- Information Assurance Course
- Battle Command Sustainment Support System (BCS3)
- Transportation Coordinator - Automation Information Movements System II (TC-AIMS II)
Awards And Commendations
- Army Commendation Medal, 3 awards
- Army Achievement Medal, 4 awards
- Army Good Conduct Medal, 2 awards
- National Defense Service Medal, 1 award
- Afghanistan Campaign Medal, 1 award
Timeline
Receiving Supervisor
Winston Staffing
02.2024 - 04.2024
Long Distance Planner
Roadway Moving
02.2021 - 01.2022
Call Center Supervisor
Maximus Federal
12.2020 - 02.2021
Movements Supervisor
US Army
06.2019 - 12.2020
Logistics Coordinator
National Freight Inc (NFI)
10.2018 - 06.2019
Transportation Supervisor
US Army
05.2017 - 10.2018
Transportation Management Coordinator
US Army
03.2014 - 03.2017
Transportation Specialist
US Army
10.2011 - 03.2014
Long Distance Manager
Roadway Moving
1 2022 - 10.2023
Master’s in business administration -
Berkeley College
Bachelor of Arts, Financial Planning - undefined
Berkeley College
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