Joshua Cumberbatch
Poughkeepsie
Summary
Resourceful professional with expertise in customer service, research analysis, food preparation, and arcade management. Demonstrates strong teamwork and high performance in fast-paced environments. Developed educational programs and actively engaged in community leadership roles.
Overview
1
1
Language
5
5
years of professional experience
Work History
Party Host
Fun Max Adventure Park
Wappingers Falls, NY
07.2026 - Current
- Organized and facilitated engaging party activities, enhancing guest experience and satisfaction.
- Developed tailored party packages based on client needs, increasing booking rates.
- Trained new staff on operational procedures and customer service best practices.
- Resolved guest inquiries and concerns promptly, maintaining a positive atmosphere throughout parties.
- Monitored event flow to ensure adherence to timelines, enhancing overall efficiency of operations.
Barista Trainee
Laughing Man Cafe
New York, NY
10.2025 - 07.2026
- Prepared and served high-quality espresso beverages in fast-paced environment.
- Assisted customers in selecting menu items, enhancing overall customer experience.
- Operated point-of-sale system efficiently to process transactions accurately.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Performed essential work duties, worked in a High foot traffic area in Manhattan and had sales days of $10,000 and over.
Undergraduate Research Assistant
Pace University
New York, NY
10.2025 - 05.2026
- Conducted literature reviews to inform research direction and strengthen academic knowledge base.
- Collaborated with faculty on project proposals, contributing ideas for innovative research methodologies.
- Conducted literature reviews to support research projects and enhance academic knowledge base.
- Conducted in-depth interviews with research subjects to gather qualitative data.
- Developed and presented a research presentation with the culmination of all the data gathered during research.
Team Member
Smoothie King Franchises Inc.
Wappingers Falls, NY
02.2023 - 08.2025
- Prepared high-quality smoothies by accurately following recipes and maintaining consistency in taste and presentation.
- Provided exceptional customer service by engaging with customers, addressing inquiries, and ensuring satisfaction.
- Operated point-of-sale systems efficiently to process transactions and handle cash management.
- Participated in inventory management by tracking supplies and restocking as needed to prevent shortages.
- Trained new team members on operational procedures, smoothie preparation techniques, and customer service protocols.
Jumpstart Corps Member
Jumpstart
New York, NY
09.2024 - 05.2025
- Collaborated with teams of four to achieve project goals with kids aged 5 years and older
- Conducted preschool visits to enhance children's literacy, oratory skills, behavioral development, and promote bilingualism.
- Worked in an office like Setting
- Supported classroom management by fostering positive behavior among students.
- Created specialized curriculum for preschool visits, including posters and activities focused on dramatic play, literacy, and arts.
Arcade Attendant
Splashdown Beach Waterpark
East Fishkill, NY
06.2021 - 08.2021
- Handling and maintaining the arcade
- Repairing and reporting any broken machines
- Resolved customer problems to ensure satisfaction and foster a welcoming atmosphere
- Provided incentives to encourage customer engagement
- Vacuum and maintained the arcade
- Supplied arcade games with tokens and prizes
Education
Bachelor's Degree - International Relations
Pace University
New York, NY05.2028
CITI Program Human Research Protection Training - International Relations
Pace University
New York, NYBachelor of Arts - History
Pace University
New York, NY05.2028
High School Diploma - undefined
Roy C Ketcham Senior High School
Wappingers Falls, NY07.2026
Skills
- POS system operation
- Customer service
- Event engagement
- Cleanliness
- Research methods
- Teamwork and collaboration
- Event coordination
- Positive reinforcement
- Data analysis
- Group facilitation
- Positive attitude
LANGUAGES
English(Native), French/B2 - Upper intermediate.
Timeline
Party Host
Fun Max Adventure Park
07.2026 - Current
Barista Trainee
Laughing Man Cafe
10.2025 - 07.2026
Undergraduate Research Assistant
Pace University
10.2025 - 05.2026
Jumpstart Corps Member
Jumpstart
09.2024 - 05.2025
Team Member
Smoothie King Franchises Inc.
02.2023 - 08.2025
Arcade Attendant
Splashdown Beach Waterpark
06.2021 - 08.2021
High School Diploma - undefined
Roy C Ketcham Senior High School
Bachelor's Degree - International Relations
Pace University
CITI Program Human Research Protection Training - International Relations
Pace University
Bachelor of Arts - History
Pace University