JOSHUA CUMMINGS
Antioch
Summary
Dedicated customer service professional committed to ensuring customer satisfaction through exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to effectively address customer needs. Knowledgeable in service delivery with proven multitasking abilities. Dedicated to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
US Bankcorp
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
2nd Assistant Manager
Ubreakifix
09.2019 - 03.2023
- Diagnosing issues with devices that are brought into the store and giving an accurate turn around time with the repairs.
- Facilitated supervisory training for customer service representatives
- Prevented shrink and loss of profit by controlling the amount of currency during supervising shift
- Addressed customer concerns
- Managed a safe environment by maintaining a presentable and organized area as well as preventing any serious customer concerns by enforcing safety/hazard policies and regulations for other employees.
2nd Assistant Manager
Culver's Restaurant
11.2016 - 09.2019
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Rep
Academy Sports + Outdoors
02.2016 - 11.2016
- Managed any customer concerns that occurred in the assigned dept.
- Served as a consultant for customers to find the most suitable product.
- Decreased the shrink in inventory by applying best practices for department safety regulations.
- Provided quick and thorough customer service to customers visiting the store.
Education
Bachelor of Science - Media Production
Middle Tennessee State University
01.2018
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Wilson Central High School
01.2010
Skills
- Functional:
- Project Management, Training & Facilitation, Sales, Monetary Transactions, General Management, Risk Management, Verbal & Written Communication
- Technical:
- Microsoft Office( Word, Excel, PowerPoint), Editing Software(Photoshop, After Effects, Premiere), Programming Languages (HTML, C, Python- Novice)
- Account updating
- Complaint resolution
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- ServSafe Certification: Jan 2019-Jan 2024
- Promotion to Asst. Manager: Culvers 2018.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
US Bankcorp
03.2023 - Current
2nd Assistant Manager
Ubreakifix
09.2019 - 03.2023
2nd Assistant Manager
Culver's Restaurant
11.2016 - 09.2019
Customer Service Rep
Academy Sports + Outdoors
02.2016 - 11.2016
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Wilson Central High School
Bachelor of Science - Media Production
Middle Tennessee State University
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