Joshua Cummings
Liverpool
Summary
A dynamic manager with knowledge of customer service and staff training. Demonstrated capacity to improve service quality, guarantee safety compliance, and foster a supportive team atmosphere. Results-oriented leader with strong communication and conflict-resolution skills. Enhanced performance and adherence to service standards are a result of strengths in crew member evaluation and training. Devoted to creating a culture of cooperation at work.
Overview
4
4
years of professional experience
Work History
Manager
Moes Southwestern Grill
Liverpool
05.2025 - Current
- Ensured that the establishment was organized and met service standards.
- Assisted in training crew members and ensuring that they acquire the correct skills for the job.
- Evaluated crew members, and identified areas for improvement.
- Resolved internal conflicts among crew members while maintaining a positive work environment.
- Ensured crew members were following safety regulations and demonstrating good customer service.
Crew Trainer
McDonald's Restaurant
Liverpool
11.2022 - 12.2024
- As a crew trainer, I helped my fellow crew members acquire the proper knowledge and skills needed for the establishment.
- Observed crew performance, as well as providing feedback when needed.
- Ensured that every crew member implemented the proper service to each customer, to enhance the quality of service.
- Helped to train crew members on the correct food safety practices to comply with health regulations.
Sale associate
Destiny USA
Syracuse
08.2021 - 11.2022
- Provided customers with detailed information about products and services.
- Ensured that merchandise was organized and enhanced visual appeal.
- Accurately and efficiently processed sales transactions.
- Interacted with customers to understand their needs, and offer aid.
Education
Liverpool High School
Liverpool, NYSkills
- Employee training
- Customer service
- Safety compliance
- Conflict resolution
- Visual merchandising
- Effective communication
- Problem solving
- Crew supervision
- Service standards
Timeline
Manager
Moes Southwestern Grill
05.2025 - Current
Crew Trainer
McDonald's Restaurant
11.2022 - 12.2024
Sale associate
Destiny USA
08.2021 - 11.2022
Liverpool High School