Joshua Curtis

• Observing and documenting field activities,
• Sampling, testing, and inspecting soils, aggregates, concrete, grout, masonry, asphalt, and structural steel placement.
• Performing calculations and data reduction of test results along with drafting.
• Using field screening equipment and documenting readings.
• Reading maps, following directions, and interpreting engineering and construction plans.
• Interacting and communicating daily with contractors, technicians, and project managers.
• Measured dimensions of finished pieces for conformance to specifications

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and AD-HOC reports to management for review and determination.
• Serves as front-line customer service to receive, solve and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory In addition to above essential functions, following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for customer.
• Prioritizes workflow to maximize number of packages that can be resolved and sent out for delivery in same day.
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy.
• Ensures all loose product is accounted for as per company policy.
• Researches missing packages to understand root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to attention of management Additional Line-haul essential functions.
• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager.
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system.
• Enters all individual vehicle mileage record information into system and works with ICs and Line-haul staff to rectify any issues.
• Tracks variety of metrics, including IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.

Unload trucks according to the prescribed process for the store.

• Follow company work processes to receive, open and unpack cartons and totes.
• Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.
• Restock returned and recovered merchandise.
• Order zones and drop shipment categories, following prescribed ordering practices, as assigned by Store Manager.
• Assist in plan-o-gram implementation and maintenance.
• Assist customers by locating merchandise.
• Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.
• Greet customers as they enter store.
• Maintain register countertops and bags; implement register countertop plan-o-grams.
• Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
• Collect payment from customer and make change.
• Clean front end of store and help set up sidewalk displays.
• Help to maintain clean, well-organized store and facilitate safe and secure working and shopping environment.
• Provide superior customer service leadership.
• Follow company policies and procedures as outlined in Standard Operating Procedures manual, Employee Handbook, and company communications.
• Open and/or close store under specific direction of Area Manager.

In the Absence of the Store Manager or Assistant Store Manager:

• Authorize and sign for refunds and overrides; count register; make bank deposits.
• Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
• Monitor cash levels and make appropriate drawer pulls as directed by Store Manager.
• Monitor cameras for unusual activities (customers and employees), if applicable.
• Supply cashiers with change when needed.
• Complete all required paperwork and documentation according to guidelines and deadlines as assigned.

• Unload trucks.
• Follow company work processes to receive, open and unpack cartons and totes; store merchandise in stock room or move directly to sales floor.
• Build merchandise displays.
• Stock merchandise; rotate and face merchandise on shelves.
• Restock recovered merchandise.
• Assist customers by locating merchandise.
• Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.
• Comply with company policies and procedures.
• Greet customers.
• Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
• Collect payment from customer and make change.
• Assist with ordering merchandise using hand-held scanners, as needed.
• Clean front end of store and help set up sidewalk displays when necessary.

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, research and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and Ad hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory in addition to above essential functions, following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for customer.
• Prioritizes workflow to maximize number of packages that can be resolved and sent out for delivery in same day.
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy.
• Research missing packages to understand root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to attention of management Additional Line-haul essential functions.
• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager.
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system.
• Enters all individual vehicle mileage record information into system and works with ICs and Line-haul staff to rectify any issues.
• Track variety of metrics, including IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
• Provided direction, support and ongoing feedback to staff.

• Unload packages from trailer.
• Scan item to assign it to area.
• Place item on belt to be sent down line for placement.
• Scan package in for receiving and place on truck for delivery.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Prevented load shifting or damage by using bracing and strapping techniques.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Fast paced and physical warehouse work.

• Ensure merchandise is accurately received, stocked, and replenished.
• Follow proper lifting guidelines to ensure safe moving and placement of merchandise.
• Helps provide and deliver products to our customers by
• Safely unloading merchandise from incoming freight, moving it to sales floor, and stocking departments.
• Handle hazardous materials, replaces damaged shelving, keeps backroom organized, and ensures equipment is charged.
• Organizes merchandise and top stock to set up stores for sales success.
• Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
• Checked packages and merchandise for damage and notified vendors.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Maintained effective team member communication.
• Performed inventory control, such as counting and stocking merchandise.

• Maintains and processes shipments for Club in accordance with Company policies and procedures by developing and posting delivery schedules.
• Compiling and organizing receiving reports; verifying merchandise counts; routing merchandise to proper locations; and paying expenses.
• Receives merchandise for Facility and organizes and maintains receiving area by following Company procedures, utilizing equipment appropriately; merchandising; and completing required documentation.
• Tracks and processes claim by returning damaged goods; handling liquidation merchandise; maintaining and cleaning clearance area; and utilizing technology to capture required reporting and documentation.
• Maintains safety of facility by following all safety standards, procedures, and guidelines; conducting safety sweeps; following proper forklift spotting procedures; following proper procedures for handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and/or reporting unsafe situations to facility management.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Maintained orderly stockroom for ease of retrieval.

• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Checked identification for minimum age for sale of alcoholic beverages.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Increased sales significantly by upselling higher-end products to customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Greeted customers and directed to requested products.
• Blocked and faced products on displays and shelves in accordance with company policy.
• Answered customer questions and provided detailed product information.

• Trained and mentored new employees to maximize team performance.
• Excelled in every store position and regularly backed up front-line staff.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Kept employees operating productively and working on task to meet business and customer needs.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Tracked receipts, employee hours and inventory movements.

• Monitored employee actions for adherence to safety procedures.
• Inspected finished products for quality and adherence to customer specifications.
• Made sure that products were produced on time and are of good quality.
• Performed general equipment maintenance and repair to minimize downtime.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Maintained organized work area by cleaning and removing hazards.
• Reviewed production schedules and streamlined processes.
• Inspected products and machines to maintain quality and efficiency.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Received and processed stock into inventory management system

• Assisted customers in choosing menu items by providing food complementing information.
• Shared information with customers about menu items, preparation methods and ingredients.
• Executed sandwich artistry duties with very low occurrence of errors.
• Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
• Assisted guests, including offering personable greetings and taking orders.
• Trained team members to prepare sandwiches and other items according to instructions.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Accurately operated cash register to process customer payments.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Prepared salads, soups and sandwiches for customers.
• Inspected kitchen equipment and appliances 14 times per week to verify functional operation