JOSHUA CURTIS
Operations
Abilene,TX
Summary
Enthusiastic Senior Operations Manager offering 10+ year background overseeing production of goods and provision of services in Energy. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
FairWind Inc
Miami, FL
2 2018 - Current
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Oversaw HR needs for 140 employee operations across 3 locations.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization
- Trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development
- Implemented data-driven decision making to inform business strategies and drive operational excellence
- Optimized supply chain operations, establishing strategic partnerships with key suppliers for cost savings and improved lead times
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Wind Turbine Technician (L3)
Airway Services Inc.
San Angelo , TX
09.2016 - 01.2018
- Lead small team of technicians to safely and efficiently complete daily duties.
- Diagnosed and serviced Wind Turbine in timely manner
- Communicated to team of potential hazards for each day.
- Documented all work performed.
- Trained lower level Technicians on completing JSA.
- Assisted other sites with remote troubleshooting.
- Actively involved in Site Manager duties such as creating work schedule, tower assignments and weekend overtime schedule.
- Increased customer satisfaction by resolving wind turbine issues.
- Climbed wind turbine towers to inspect, troubleshoot and repair turbine equipment.
- Maintained accurate records of all work performed, contributing to efficient tracking of maintenance activities and inventory management
- Maximized energy production through precise blade angle adjustments based on weather conditions and performance data analysis
- Streamlined repair processes by effectively diagnosing malfunctions using advanced diagnostic tools and equipment
- Demonstrated commitment to customer satisfaction by promptly addressing concerns from site owners or operators regarding wind turbine performance or maintenance-related issues
- Improved wind turbine efficiency by conducting regular maintenance and repairs on mechanical, electrical, and hydraulic components
- Performed quality audits of maintenance activities to ensure high standards are consistently met, resulting in reduced rework or equipment failures
- Assisted in maintaining spare parts inventory levels for optimal availability while minimizing costs through careful ordering decisions based on usage trends and lead times
Sales Floor Supervisor
Lithia Motors
Medford, OR
12.2012 - 09.2016
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 63%.
- Maintained routine communication with clients to assess overall satisfaction and resolve complaints.
- Set up appointments with potential and current customers to discuss new products and services.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Completed New Hire paperwork and Orientation
- Set sales goals and tracked progress using E-Leads software.
- Coordinated with cross-functional teams for successful product launches and promotional events
- Developed strong relationships with key clients, resulting in repeat business and increased loyalty towards brand
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs
Assistant Manager
Discount Tire
Scottsdale, AZ
05.2008 - 12.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assessed job applications and made hiring recommendations.
- Generated repeat business through exceptional customer service.
- Monitored employee performance and developed improvement plans.
- Coached team of 25 on effective upselling methods.
- Achieved recognition from senior management for contribution to store success.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Science - Business Management
Angelo State University
San Angelo, TX 05.2001 -
High School Diploma -
Allen High School
Allen, TX 05.2001 -
Skills
Schedule management
Logistics
Productivity Improvement
KPI reporting
Organization and Time Management
Performance Management
Employee relations
Employee Retention
Workforce Improvements
Inter-department collaboration
Training and development
Schedule management
Software
Microsoft Office 365
MySQL
Excel
Paylocity
DropBox
OneDrive
MaaS360
DocuSign
ISNET
Certification
Fundamentals of Human Resources
Timeline
Fundamentals of Human Resources
08-2019
Wind Turbine Technician (L3)
Airway Services Inc.
09.2016 - 01.2018
Sales Floor Supervisor
Lithia Motors
12.2012 - 09.2016
Assistant Manager
Discount Tire
05.2008 - 12.2012
Bachelor of Science - Business Management
Angelo State University
05.2001 -
High School Diploma -
Allen High School
05.2001 -
Senior Operations Manager
FairWind Inc
2 2018 - Current
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