Joshua Curtis
Waldorf,MD
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
2
2
years of professional experience
Work History
Shift Lead
Tommy's Express Car Wash
11.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
Event Service Staff
Prince George's County Parks and Recreation
06.2023 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
Learning Center Instructor
Prince George's County Parks and Recreation
06.2022 - 09.2022
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Liaised with community organizations to promote recreational activities.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
Education
High School Diploma -
Frederick Douglass High School
Upper Marlboro, MD05-2025
Skills
- Decision-making capabilities
- Customer service focus
- Quality Assurance
- Scheduling expertise
- Staff Training and Development
Languages
English
Native or Bilingual
Timeline
Shift Lead
Tommy's Express Car Wash
11.2023 - Current
Event Service Staff
Prince George's County Parks and Recreation
06.2023 - Current
Learning Center Instructor
Prince George's County Parks and Recreation
06.2022 - 09.2022
High School Diploma -
Frederick Douglass High School