JOSHUA CURTIS
SAN ANTONIO,USA
Summary
Ambitious, dedicated worker with 7+ years of experience in fostering a supportive and secure environment for my community. Demonstrates strong skills in team leadership, conflict mediation, and community outreach, effectively enhancing engagement and trust. Committed to innovative approaches in stress management and problem-solving, aiming to inspire positive change.
Overview
7
7
years of professional experience
Work History
Juvenile Detention Officer
Bexar County
07.2025 - Current
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations involving detainees.
LEASING AGENT
Management Support
07.2024 - 07.2025
- Facilitated property tours and client interactions, enhancing tenant engagement and driving a noticeable increase in lease signings.
- Implemented a digital marketing strategy to showcase listings, resulting in heightened visibility and attracting a broader clientele.
- Conducted market analysis to set competitive rental rates, achieving substantial improvements in occupancy rates and revenue.
- Collaborated with property management teams to address tenant concerns, ensuring a positive living experience and fostering community trust.
SHIFT LEADER
Panda Express
07.2023 - 06.2024
- Fostered a supportive team environment, enhancing employee morale and ensuring seamless service delivery during peak hours.
- Streamlined inventory management processes, leading to reduced waste and noticeable improvements in cost efficiency.
- Implemented training programs for new hires, resulting in faster onboarding and improved customer service ratings.
- Maintained accurate sales records and daily cash reconciliations, ensuring financial integrity and compliance with company policies.
- Analyzed customer feedback trends to adjust menu offerings, driving marked gains in customer satisfaction and repeat business.
RESIDENT ASSISTANT
Campus Living Villages
05.2021 - 08.2023
- Fostered a welcoming environment for residents, enhancing community engagement and promoting a positive living experience.
- Implemented conflict resolution strategies, significantly reducing resident disputes and improving overall satisfaction.
- Coordinated events and activities that encouraged resident participation, leading to increased community bonding and involvement.
- Monitored resident feedback to identify areas for improvement, facilitating noticeable enhancements in service delivery and support.
- Maintained accurate records of resident concerns and resolutions, ensuring compliance with university policies and promoting accountability.
CASHIER
HEB
10.2018 - 05.2021
- Processed transactions efficiently, ensuring accuracy and enhancing customer satisfaction while minimizing wait times.
- Provided exceptional customer service, addressing inquiries and resolving issues to foster loyalty and repeat business.
- Worked closely with team members to implement best practices, fostering a supportive environment that improved service delivery.
- Monitored sales trends to optimize inventory levels, contributing to efficient stock management and increased sales performance.
Education
BACHELOR'S DEGREE - CRIMINAL JUSTICE
The University of Texas At San Antonio
San Antonio12.2024
High School Diploma -
Temple Highschool
Temple, TX05.2020
Skills
- Team Leadership
- Community Outreach
- Public Speaking
- Problem Solving
- Customer Service
- Negotiation Skills
- Stress Management
- Conflict Mediation
- Adaptability
- Team Building
INTERNSHIPS
- ADULT EDUCATION TEACHER
- The Preparation for Adult Living (PAL)
- Design and deliver high-quality instructional materials and lesson plans tailored to the diverse needs of adult learners.
- Maintain accurate records of student attendance, progress, and assessments, ensuring compliance with institutional policies.
- Collaborate with colleagues to develop curriculum and improve instructional practices across programs.
- Facilitate interactive and participatory classroom discussions that encourage critical thinking and collaboration.
Timeline
Juvenile Detention Officer
Bexar County
07.2025 - Current
LEASING AGENT
Management Support
07.2024 - 07.2025
SHIFT LEADER
Panda Express
07.2023 - 06.2024
RESIDENT ASSISTANT
Campus Living Villages
05.2021 - 08.2023
CASHIER
HEB
10.2018 - 05.2021
BACHELOR'S DEGREE - CRIMINAL JUSTICE
The University of Texas At San Antonio
High School Diploma -
Temple Highschool