Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Languages
Portfolio
Timeline
Joshua Hamilton

Joshua Hamilton

Miamisburg,OH
“Strength doesn’t come from what you can do; it comes from overcoming the things you once thought you couldn’t.”
Rikki Rogers

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments and challenges. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. As well as skills and traits learned from being a certified Emergency Medical Technician.

Overview

19
19
years of professional experience
2
2
Certification

Work History

Emergency Medical Technician

Farmersville Fire Department
09.2024 - Current
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Enhanced patient survival rates by promptly providing life-saving interventions during critical emergencies.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.


Escalation Desk Operations Specialist - QSR

Stratacache Inc.
08.2016 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive monitoring, problem solving, and engaging with the customer
  • Collaborated with cross-functional teams to achieve project goals
  • Developed training materials to enhance staff proficiency and productivity.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Improved team collaboration by initiating regular strategy meetings.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Assisted in quality assurance efforts, maintaining high standards for all products and services.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.

Carrier Operations Associate-Contracts

Total Quality Logistics Inc.
10.2014 - 07.2016
  • Enhanced customer satisfaction by addressing written contractual issues promptly and professionally between freight carriers and the company
  • Ensured that insurance documentation that was provided by freight carriers was within company policies and freight assignments. Also ensured that the coverage for the freight carrier was current and legitimate by coordinating with the freight carriers insurance agency.
  • Communicated customer and department complaints, requests, and feedback to company management for swift resolution.
  • Achieved high levels of punctuality while processing contracts submitted by customers
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Coordinated with cross-functional teams to ensure seamless execution of operational plans, enhancing overall project outcomes.
  • Completed daily logs for management review.
  • Proofread and edit processed carrier contracts to find issues within the contracts or information that was missing / overlooked

Metallurgical Technician - Raw Materials

Phoenix TEQ (Cleveland Cliffs - Middletown Operations
07.2012 - 10.2014
  • Increased product reliability, conducting failure analysis investigations on defective materials.
  • Facilitated continuous improvement initiatives within the organization through proactive identification of areas for potential optimization.
  • Maintained accurate records of test results to facilitate process improvements and informed decision making.
  • Contributed to a safer work environment by adhering to strict safety protocols during all laboratory activities.
  • Conducted comprehensive sample retrieval, preparation for testing, as well as running tests to ensure material quality.
  • Documented and certified material quality of each batch of raw material used in manufacturing by testing batch samples through combustibility, durability, size, and chemical compound level testing
  • Inspected, evaluated and interpreted data from core samples
  • Operated testing equipment correctly to consistently obtain accurate results.

Sample Preparation Technician

Standard Laboratories Inc.
09.2011 - 07.2012
  • Obtained raw material samples for lab processing and evaluation.
  • Assisted in the development of standard operating procedures for sample preparation.
  • Trained new technicians on proper sample preparation techniques, ensuring consistent quality across the team.
  • Coordinated with external partners to ensure client expectations were met; shared updates and collected feedback for continuous improvement.
  • Maintained a clean and organized sample obtainment environment, supporting efficient sample processing operations.
  • Participated in audits and inspections, demonstrating compliance with industry standards and best practices for efficient sample preparation techniques.
  • Assisted colleagues with technical challenges related to sample preparation; provided guidance based on personal experience.
  • Maintained detailed records of all samples processed; ensured thorough documentation for easy information retrieval.
  • Ensured accurate results with meticulous adherence to quality control procedures and guidelines.
  • Streamlined communication between departments by developing comprehensive documentation of sample preparation methods and results tracking systems.
  • Troubleshot and resolved equipment and process issues.

Volunteer Firefighter

Franklin Township Fire Department
02.2007 - 08.2010
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
  • Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
  • Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
  • Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
  • Enhanced internal communication within the department by contributing valuable input at regular meetings and debriefings.
  • Demonstrated adaptability during crises by adjusting tactics based on changing conditions or new information.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Assisted with regular maintenance of firefighting equipment.

Education

Associate of Applied Science - Computer System Support

University of Cincinnati - Clermont College, Batavia, OH

Did not graduate. Attended from January 2016-October 2017

Associate of Applied Science - Business Network Administration

Cincinnati State Technical And Community College, Cincinnati, OH

Did not graduate. Transferred to University of Cincinati - Clermont College. Attended from May 2015 - December 2015.

Certification - Firefighting Level 1 And Level 2

Sinclair Community College, Dayton, OH
12-2025

Course to prepare students for National Fire Protection Association Firefighting Level 1 and Level 2 Certification Exam.

Certification - Emergency Medical Technician

Butler Tech , Hamilton, OH
02-2025

Course that prepared students for the National Registry of Emergency Medical Technicians Exam

Certification - Volunteer Firefighting

Warren County Career Center, Lebanon, OH
07-2007

Course to prepare students for the National Fire Protection Association Volunteer Firefighter Certification Exam

High School Diploma -

Franklin City Schools, Franklin, OH
05-2007

K-12 grade school

Skills

  • Critical Thinking
  • Critical decision-making skills
  • Calm under pressure
  • Customer service expert
  • Emergency medical technician (EMT)
  • Certified in CPR / AED Operation
  • Basic life support
  • Call center operations
  • Remote technical support
  • Ticket management
  • Troubleshooting and Diagnostics
  • Linux administration

Certification

  • EMT - Ohio and National Registry of Emergency Medical Technicians
  • AHA BLS Provider
  • FEMA IS-0100, IS-0200, IS-0700, and IS-0800 Course Completion

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Video Gaming
  • Movies and TV Shows
  • Outdoor Recreation (Hiking and Camping especially)
  • Music (I play Guitar, Bass Guitar, and Drums)
  • Traveling
  • Cooking
  • Youth mentor, providing guidance and support to empower the next generation of leaders (used to work with Big Brothers / Big Sisters)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English
Native or Bilingual

Portfolio

FEATURED
Featured Picture
Ohio Emergency Medical Technician Certification - Josh D Hamilton
Featured Picture
National Registry of Emergency Medical Technicians EMT-B Certification
Featured Picture
American Heart Association Basic Life Support Provider Certification
Featured Picture
Federal Emergency Management Agency NIMS Transcript - Joshua D Hamilton

Timeline

Emergency Medical Technician - Farmersville Fire Department
09.2024 - Current
Escalation Desk Operations Specialist - QSR - Stratacache Inc.
08.2016 - Current
Carrier Operations Associate-Contracts - Total Quality Logistics Inc.
10.2014 - 07.2016
Metallurgical Technician - Raw Materials - Phoenix TEQ (Cleveland Cliffs - Middletown Operations
07.2012 - 10.2014
Sample Preparation Technician - Standard Laboratories Inc.
09.2011 - 07.2012
Volunteer Firefighter - Franklin Township Fire Department
02.2007 - 08.2010
University of Cincinnati - Clermont College - Associate of Applied Science, Computer System Support
Cincinnati State Technical And Community College - Associate of Applied Science, Business Network Administration
Sinclair Community College - Certification, Firefighting Level 1 And Level 2
Butler Tech - Certification, Emergency Medical Technician
Warren County Career Center - Certification, Volunteer Firefighting
Franklin City Schools - High School Diploma,

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