Joshua Dada
Norcross,GA
Overview
4
4
years of professional experience
Work History
Wordpress Developer
Georgia Games
05.2024 - Current
- Developed and customized WordPress websites for clients to meet their specific requirements
- Proficient in using HTML, CSS, and JavaScript for WordPress development
- Implemented responsive design principles to ensure websites perform well on all devices
- Utilized WordPress plugins and themes to enhance website functionality and design
- Provided technical support and training to clients on WordPress usage and website maintenance
IT Help Desk Assistant
Georgia Gwinnett College
08.2023 - 06.2024
- Resolve login issues for users accessing school's systems
- Assist users in accessing specific sections of the school website
- Provide technical support for navigation and usability problems on the school's website
- Address queries related to accessing school resources and platforms
- Troubleshoot and resolve issues hindering user access to online tools or resources
- Offer guidance and support to users encountering difficulties with school-related logins or web access
Sales Associate
Marshalls
12.2022 - 06.2024
- Maintain a clean and organized store environment, including merchandise displays and fitting rooms
- Process customer transactions, including cash, credit card, and mobile payments
- Handle customer complaints and resolve issues in a timely and professional manner
- Streamlined inventory management to eliminate the need for stock replenishment
Customer Service Representative
GE Appliances
11.2021 - 06.2024
- Answered 50 inbound calls every day to place orders on certain appliances the contractor wants to buy
- Handled 300 divert list a day in order to clear products that has already been shipped
- Handled pricing on each appliance that are being bought so it can match the contract price
Customer Service Representative
Bank of America : Advanced Call Center Technologies
07.2020 - 06.2024
- Respond to customer inquiries via phone, and chat
- Provide exceptional customer service and ensure customer satisfaction
- Assist in the detection and prevention of fraudulent activities within customer accounts
- Answered 50 inbound calls concerning customer inquiries
- Process and verify internal transfers between accounts, including those made through Western Union
Education
Bachelor of Science - Information Technology
Georgia Gwinnett College
12.2025
ACCOUNTING -
Georgia State University
12.2021
ACCOUNTING -
Gwinnett Technical College
12.2019
Skills
- Javascript
- JAVA
- Algorithm implementation
- Data Structures
- SQL
- ExpressJs
- NodeJs
- MongoDB
- HTML
- CSS
- Web application development
Projects
Title: Hackathon Participant
Company: Georgia Gwinnett College
Participated in a competitive school hackathon focused on Java programming and software development. Collaborated with a team to design and implement a comprehensive project, applying object-oriented programming principles and GUI design. The project involved creating and managing data models, validating user input, and displaying information effectively. Demonstrated strong problem-solving abilities, effective teamwork, and the capacity to deliver a functional and user-friendly application within a tight deadline. This experience enhanced my technical skills and provided valuable insights into real-world software development challenges.
Timeline
Wordpress Developer
Georgia Games
05.2024 - Current
IT Help Desk Assistant
Georgia Gwinnett College
08.2023 - 06.2024
Sales Associate
Marshalls
12.2022 - 06.2024
Customer Service Representative
GE Appliances
11.2021 - 06.2024
Customer Service Representative
Bank of America : Advanced Call Center Technologies
07.2020 - 06.2024
Bachelor of Science - Information Technology
Georgia Gwinnett College
ACCOUNTING -
Georgia State University
ACCOUNTING -
Gwinnett Technical College