Joshua Dallas
Kansas City,MO
Summary
Profound General Manager with 4 years of experience in the QSR industry and Retail industry. Well-versed in budgeting, time management, inventory management and employee training and relations. Dedicated to grow not only as a Manager, but as a person and comprehending knowledge of company standards and services for prime customer service and retention.
Overview
3
3
years of professional experience
Work History
Market Training Manager
Diversified Restaurant Group
05.2023 - Current
- Trained and hired Assistant Managers, General Managers, District Managers on food safety and operation management for the first 8-12 weeks of employment with the company. After, was a mentor for 4 weeks into their location as a transition period.
- Maintained an employee turn over rate of less than 100% year over year.
- Enhanced trainee retention rates by providing ongoing support and mentorship throughout the learning process.
- Liaised with cross-functional teams to ensure consistent messaging and alignment between marketing initiatives and training content.
- Streamlined the training process by developing efficient workflows.
- Organized successful team-building events designed to foster collaboration among diverse groups of colleagues within the organization.
Restaurant General Manager
Diversified Restaurant Group
05.2022 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully reviewed Budgets and Profit & Loss to help implement changes in areas of inventory, labor and extra expenditures to increase flow through of profit to the bottom line.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff of upwards to 30-35 employees.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Assistant General Manager
Diversified Restaurant Group
09.2021 - 05.2022
- Handled cash accurately and prepared deposits.
- Motivated and trained employees to help build efficiency.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Education
Bachelor of Science - Computer Science
Northwest Missouri State University
Maryville, MO12.2018
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Project Management
- Business Development
- Sales growth
- Recruiting and promoting
- Financial Management
- Staff Management
- Profit and Loss Budget review
- Microsoft 365
Timeline
Market Training Manager
Diversified Restaurant Group
05.2023 - Current
Restaurant General Manager
Diversified Restaurant Group
05.2022 - Current
Assistant General Manager
Diversified Restaurant Group
09.2021 - 05.2022
Bachelor of Science - Computer Science
Northwest Missouri State University