Joshua Damato
Poughkeepsie,NY
Summary
Hospitality professional with history of optimizing room operations and ensuring high guest satisfaction. Known for fostering collaborative team environments and consistently achieving operational goals. Adaptable and reliable with expertise in staff training and customer service excellence.
Experienced with overseeing room operations and ensuring guest satisfaction. Utilizes team leadership and operational management to maintain high standards. Track record of effective problem-solving and conflict resolution in hospitality setting.
Overview
12
12
years of professional experience
Work History
Rooms Division Manager
The Heartwood at Vassar
06.2024 - Current
- Trained new employees on standards and hotel procedures.
- Upheld high standards for customer service and led by example.
- Inspected rooms for damages and sufficient housekeeping practices.
- Reduced operational costs through strategic vendor negotiations and optimizing inventory management processes.
- Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
- Increased upselling opportunities by training front desk staff on suggestive selling techniques for additional services or upgraded rooms.
- Reviewed housekeeping supply charts and inventories.
Hotel Manager
Inness Resort
04.2021 - 06.2024
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Housekeeping Manager
Mirbeau Inn and Spa
09.2019 - 04.2021
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Evaluated employee performance and developed improvement plans.
Housekeeping Manager
the Wick
12.2018 - 09.2019
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
Hotel Inspector
Marriott International, Inc.
11.2012 - 12.2018
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
Education
High School Diploma -
Arlington High School
Lagrangeville, NYSkills
- Guest services management
- Ordering cleaning supplies
- Quality control
- Safety and security
- Cleaning and sanitation
- Visual inspections
- Inspection reporting
- Scheduling and planning
- Standard operating procedures
- Cleaning practices
- Room inspections
- Staff training and development
Timeline
Rooms Division Manager
The Heartwood at Vassar
06.2024 - Current
Hotel Manager
Inness Resort
04.2021 - 06.2024
Housekeeping Manager
Mirbeau Inn and Spa
09.2019 - 04.2021
Housekeeping Manager
the Wick
12.2018 - 09.2019
Hotel Inspector
Marriott International, Inc.
11.2012 - 12.2018
High School Diploma -
Arlington High School
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