Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Joshua Daniels

Joshua Daniels

Gilbert,AZ

Summary

Dynamic and detail-oriented digital experience management analyst with a proven track record of successfully managing projects for corporation-level clients across various industries. Skilled in utilizing advanced analytics to assess application performance and availability, resulting in comprehensive insights that drive business optimization. Proficient in synthesizing complex data into actionable business reports, offering strategic recommendations to enhance operational efficiencies and achieve key business objectives. Exceptional at multitasking and prioritizing, ensuring timely project delivery while maintaining high levels of client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Data Analyst II

Dynatrace
01.2023 - Current
  • Manages long-term analytical projects and leads client engagements for corporation-level clients
  • Specializes in providing insightful, long-term analysis and ad-hoc reports to inform application performance and business strategies across various verticals
  • Demonstrates a strong aptitude for project management, overseeing projects from inception to delivery with a focus on precision and client satisfaction
  • Experienced in conducting detailed presentations, and effectively communicating complex data and recommendations to stakeholders
  • Renowned for driving business outcomes through meticulous analysis and optimization strategies.
  • Utilized data visualization tools to effectively communicate business insights.

Principal Support Analyst

Dynatrace
01.2020 - 01.2022
  • In this advanced role, akin to a Junior Support Analyst, there was a significant emphasis on managing relationships and delivering solutions to high-value, large contract clients
  • Acted as a mentor to junior team members, fostering professional development through guidance and knowledge sharing
  • Played a pivotal role in leading internal training sessions, to enhance team capabilities and expertise
  • Demonstrated exceptional proficiency in addressing ad-hoc client needs, showcasing adaptability and problem-solving skills
  • Specialized in the development of complex, custom dashboards, providing clients with in-depth, actionable insights into their data for informed decision-making.

Junior Support Analyst

Dynatrace
01.2018 - 01.2020
  • Specialized in product configuration optimization and leading user training sessions for improved product literacy
  • Demonstrated expertise in daily analysis to promptly identify and address operational issues, ensuring front-end functionality and performance
  • Played a key role in problem-solving and technical management, contributing significantly to product reliability
  • Excelled in creating accurate, detailed reports on short-term incidents for effective communication and documentation
  • The contributions in this role were vital in enhancing user experience and supporting the team's efficiency and success.

Education

B.S./M.S. Information Technology (Management -

Western Governors University

AAS in Computer Information Systems (Cyber Security Focus) - undefined

Northland Pioneer College, AZ
01.2022

Skills

  • Advanced Analytics
  • Data Interpretation
  • Client Relationship Management
  • Project Management
  • Strategic Planning
  • Business Reporting
  • English
  • Technical Analysis
  • Google Analytics

References

  • Shamika Lavekar, (617)538-1742, Shamika.Lavekar@dynatrace.com
  • Erin Scot, (314)606-7261, erinmscot@gmail.com

Certification

  • CompTIA A+
  • AWS Certified Cloud Practitioner
  • Dynatrace Associate
  • Google Data Analytics Professional

Timeline

Data Analyst II

Dynatrace
01.2023 - Current

Principal Support Analyst

Dynatrace
01.2020 - 01.2022

Junior Support Analyst

Dynatrace
01.2018 - 01.2020

B.S./M.S. Information Technology (Management -

Western Governors University

AAS in Computer Information Systems (Cyber Security Focus) - undefined

Northland Pioneer College, AZ

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Joshua Daniels