Joshua Daniels
Martinsburg,West Virginia
Summary
Dynamic Assistant Project Manager at CounterTop Solutions with expertise in project planning and client relations. Successfully enhanced project delivery through agile methodologies, ensuring timely completion and high client satisfaction. Proven ability to monitor project progress and resolve conflicts, fostering collaboration and maintaining strong stakeholder relationships.
Overview
10
10
years of professional experience
Work History
Assistant Project Manager
CounterTop Solutions
05.2022 - 03.2024
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Developed and maintained project documentation for reliable records.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
- Documented project progress to fulfill project requirements and establish traceability.
- Generated weekly and monthly status reports for helpful progress tracking.
- Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.
- Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects or increase costs.
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
- Partnered with project team members to identify and quickly address problems.
- Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
- Identified and resolved risks to minimize project disruption.
- Fostered positive team environment, addressing conflicts and encouraging collaboration.
- Improved project delivery with adoption of agile methodologies, leading to more adaptive and responsive processes.
- Improved client satisfaction with regular updates and proactive communication.
- Ensured project compliance with industry standards and regulations, mitigating potential legal issues.
- Cultivated strong relationships with clients and team members, promoting culture of open communication and trust.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Water Technician
ServiceMaster of Martinsburg Hagertown
09.2016 - 05.2022
- Maintained accurate records of all work performed, ensuring proper documentation for audits or inspections when necessary.
- Optimized system performance by monitoring and adjusting chemical levels in the water supply.
- Continuously updated professional knowledge via industry trainings, workshops, conferences, or certifications relevant to the field of water technology services.
- Collaborated with colleagues to maintain a safe working environment while performing various tasks in the field or plant operations.
- Educated clients on best practices for maintaining their private wells or septic systems for optimal performance and safety.
- Provided exceptional customer service during interactions with residents, businesses, or other stakeholders regarding water-related inquiries or issues.
- Enhanced customer satisfaction by promptly addressing concerns about water quality or service interruptions.
- Conserved resources by identifying and repairing leaks in water infrastructure.
- Supported team members during large-scale projects or assignments requiring collaboration across multiple departments within an organization.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Safeguarded clients'' properties from further damages, securing affected areas using tarps, boards, or other appropriate methods upon arrival at job sites.
- Collaborated with insurance adjusters to expedite claims processing for clients affected by water damage incidents.
- Consistently met or exceeded company revenue targets through diligent attention to detail in every phase of the restoration process.
- Maintained up-to-date knowledge on industry advancements with continuing education coursework in water damage restoration techniques and equipment use.
- Enhanced team performance through regular training on industry best practices for water damage mitigation and restoration.
- Boosted customer confidence through excellent communication skills, keeping them informed about project timelines and expected outcomes throughout the entire process.
- Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.
- Improved client satisfaction by providing timely and efficient water restoration services.
- Streamlined operations by effectively prioritizing tasks during large-scale commercial water losses requiring multiple technicians working simultaneously.
- Established strong relationships with clients, resulting in high levels of repeat business and referrals for new jobs.
- Ensured project success with thorough documentation of job progress, expenses, and customer communication.
- Ensured client satisfaction through post-restoration follow-ups, addressing any concerns or questions related to the completed work.
Lawn Care Foreman
Blades N Spades Landscaping
05.2014 - 09.2016
- Demonstrated commitment to quality assurance through regular site visits to ensure work completed met or exceeded client expectations.
- Enhanced lawn health by implementing proper mowing, fertilizing, and watering techniques.
- Developed strong relationships with clients through proactive communication about project progress and timely responses to inquiries or concerns.
- Maximized revenue potential with accurate cost estimates for materials, labor, and time required for each project.
- Maintained safety standards by regularly inspecting equipment and performing necessary maintenance or repairs.
- Contributed to business growth through exceptional customer service, leading to increased referral rates and repeat clients.
- Reduced customer complaints by swiftly addressing and resolving any landscaping issues or concerns.
- Increased client satisfaction with aesthetically pleasing designs for residential and commercial properties.
Education
High School Diploma -
Hedgesville High School
Hedgesville, WV06-1998
Skills
- Project monitoring
- Project planning
- Project scheduling
- Purchasing and procurement
- Client relations
- Client relationships
- Project reporting
- Schedule coordination
- Project briefs
- Project planning and management
- Reporting and documentation
- Project resource recommendations
- Project development
- Task prioritization
Timeline
Assistant Project Manager
CounterTop Solutions
05.2022 - 03.2024
Water Technician
ServiceMaster of Martinsburg Hagertown
09.2016 - 05.2022
Lawn Care Foreman
Blades N Spades Landscaping
05.2014 - 09.2016
High School Diploma -
Hedgesville High School
Similar Profiles
Luke OdellLuke Odell
Countertop Installer at Countertop SolutionsCountertop Installer at Countertop Solutions
LLoyd GeorgeLLoyd George
Stone Fabricator at Countertop SolutionsStone Fabricator at Countertop Solutions
Victoria FortinoVictoria Fortino
Customer Service Representative at Countertop StudioCustomer Service Representative at Countertop Studio