Summary
Overview
Work History
Education
Skills
Accomplishments
Qualifications Summary
Relevant Courses
Certification
Timeline
Generic

Joshua Davidson

Summary

Results-oriented professional with over 20 years of experience in administration and operations management. Efficiently handles daily report updating, addresses employee needs, and provides effective solutions. Proficient in training and supervising up to 35 employees simultaneously, ensuring smooth daily operations and optimal productivity. Committed team player dedicated to advocating safety and teaching employees safe work techniques. Recognizes the value of leveraging employee strengths and selecting the right candidates for each position, while developing employees through cross-training. Actively participates in team meetings, applying quality-driven management concepts and ABLE processes to solve problems, foster company growth, and drive strategic development.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Supervisor II

FedEx Ground
10.2015 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.

Operations Supervisor I

FedEx Ground
12.2014 - 10.2015
  • Built a high-performing team capable of consistently achieving top-tier results.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.

Sr. Operations Administrator

FedEx Ground
10.2014 - 12.2014
  • Mentored junior staff members, fostering a positive work environment that promoted professional growth.
  • Created comprehensive reports to provide senior leadership with insights into operational performance metrics.
  • Analyzed and monitored financial documents and spreadsheets to reduce organizational costs.
  • Facilitated compliance reports to maintain updated contact information for contractors and drivers.
  • Answered telephone calls, emails and in-person inquiries to respond to client requests and questions.

Operations Administrator II

FedEx Ground
10.2007 - 10.2014
  • Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
  • Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
  • Streamlined operations by implementing efficient processes and procedures for administrative tasks.

Operations Administrator

FedEx Ground
10.2004 - 10.2007
  • Enhanced communication between departments through regular meetings, reports, and updates.
  • Supported management team by handling all administrative tasks.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Provided answers to customer questions via phone and email.

Package Handler

FedEx Ground
05.2004 - 10.2004
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

Convenience Store Clerk

North Laurel BP
04.2002 - 05.2004
  • Maintained a clean and organized store environment for an improved shopping experience.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.

Order Filler Loader

Robinson Premium Meats
08.2000 - 08.2002
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
  • Improved order accuracy by meticulously reviewing and verifying customer information before processing.
  • Balanced competing priorities effectively within a high-pressure environment, consistently delivering results that met or exceeded expectations.
  • Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Education

Bachelor of Science Degree - Organizational Management

University of the Cumberlands
Williamsburg, Kentucky
08.2009

Skills

  • Operations management
  • Task delegation
  • Performance monitoring and follow-up
  • Staff supervision
  • Team Training and Employee Development
  • Safety oversight and engagement
  • Customer service
  • Logistics oversight, route planning, workflow optimization
  • Quality assurance
  • Compliance management and BCSA Auditing

Accomplishments

  • Employee of the Month July FY23 (managed alternative understaffed shift)
  • Assisted in nationwide rollout of MySchedule (scheduling program) in2021
  • Zero injuries during a 5-year streak that I managed at two locations.
  • Bravo Zulu Award for assisting outbound (evening shift) operations achieve1st place during Peak FY19.
  • Led team to FY16 and FY18 Peak Powerhouse Champions
  • Led team to FY16, FY17 and FY18 district-wide 1st place on majority of metrics for Preload (morning shift).
  • Lead team to FY17 Preload Certification8 of 12 months.
  • Lead team to FY18 Preload Certified 8 of 12 months.
  • Overseen a successful rollout of Vision Single System.
  • Received Quality Assurance Administrator of the Year Award FY07 (Only year that award was recognized).

Qualifications Summary

  • -Management skills include leadership, verbal and written communications, accounting, marketing, and decision-making abilities.
  • -Organizational skills include multitasking, meeting deadlines, and focusing on the details to ensure accuracy.
  • -Implements strategies to help economically and managing an efficient budget.
  • -Engages in constant interaction and maintains great working relationships with all staff.
  • -Strong time management skills.
  • -Demonstrates fairness and resolves problems.
  • -Follows and enforces company policies.
  • -Embraces change by continuously thinking “out-of-the-box” and challenging the status quo.
  • -Thinks critically and innovatively to create a safer, more efficient workplace.
  • -Staff training and development.
  • -Investigates and solves customer problems in an appropriate and timely manner to ensure customer satisfaction.
  • -Easily trainable to attain any skills required.

Relevant Courses

  • -Management and Human Resources
  • -Communication for Managers
  • -Management Principals
  • -Legal Issues of Business
  • -Professional Development
  • -Strategy, Policy, and Ethical Decision Making
  • -Goals, Priorities and Attitudes
  • -Organizational Behavior
  • -Several in-network online Human Resource classes

Certification

  • First Aid Certification
  • CPR/AED Certification

Timeline

Operations Supervisor II

FedEx Ground
10.2015 - Current

Operations Supervisor I

FedEx Ground
12.2014 - 10.2015

Sr. Operations Administrator

FedEx Ground
10.2014 - 12.2014

Operations Administrator II

FedEx Ground
10.2007 - 10.2014

Operations Administrator

FedEx Ground
10.2004 - 10.2007

Package Handler

FedEx Ground
05.2004 - 10.2004

Convenience Store Clerk

North Laurel BP
04.2002 - 05.2004

Order Filler Loader

Robinson Premium Meats
08.2000 - 08.2002

Bachelor of Science Degree - Organizational Management

University of the Cumberlands
Joshua Davidson