Joshua Davila
Chicago,IL
Overview
27
27
years of professional experience
Work History
Owner
Joshua's Garage
07.2017 - 07.2020
- Conducted target market research to discover customer needs and analyze competitor trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
Owner
Ken's Tires
06.2005 - 06.2017
- Conducted target market research to discover customer needs and analyze competitor trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Service Manager
Firestone
04.2001 - 04.2005
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Hired, trained and supervised team of service staff members to meet business goals.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Service Advisor
LandRover
06.2000 - 06.2001
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Exhibited high energy and professionalism when dealing with clients and staff.
Store Manager
Firestone Seattle
06.1996 - 01.2000
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted with hiring, training and mentoring new staff members.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Supervised guests at front counter, answering questions regarding products.
Service Advisor
Montgomery Wards
02.1993 - 03.1996
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
High School Diploma -
Amundsen High School
Chicago, IL06.1988
Skills
- Fluent in verbal and written Spanish
Languages
English
Full Professional
Timeline
Owner
Joshua's Garage
07.2017 - 07.2020
Owner
Ken's Tires
06.2005 - 06.2017
Service Manager
Firestone
04.2001 - 04.2005
Service Advisor
LandRover
06.2000 - 06.2001
Store Manager
Firestone Seattle
06.1996 - 01.2000
Service Advisor
Montgomery Wards
02.1993 - 03.1996
High School Diploma -
Amundsen High School