Joshua Davis
North Richland Hills,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Assistant Manager
D'Lites Shoppe
03.2023 - 09.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Shift Leader
Milwaukee Joe’s Gourmet Ice-cream
01.2016 - 11.2018
- Managed a small staff as we served 500 to750 customers daily
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelors - Finance
Texas State University
San Marcos, Texas08.2022
Associates of Arts - Business Administration
Tarrant County College
Fort Worth, TX08.2019
Skills
- Active listening
- Customer service
- Problem resolution
- Relationship building
- Payment processing
- Staff training
Timeline
Assistant Manager
D'Lites Shoppe
03.2023 - 09.2024
Shift Leader
Milwaukee Joe’s Gourmet Ice-cream
01.2016 - 11.2018
Associates of Arts - Business Administration
Tarrant County College
Bachelors - Finance
Texas State University
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