Joshua Davy
Greene,NY
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets. My background in education assists with relaying information in tangible ways enables me to foster learning environments.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
Charter Communications, Spectrum
06.2022 - Current
- Supported Agents and Technicians as the Help Desk.
- Advanced quickly to Tier 3.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Security Officer
Securitas Security Services USA
05.2014 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Substitute Teacher
Binghamton City School District
07.2019 - 01.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Bachelor of Arts - Dual Major of Education & History
SUNY At Cortland, NY
Cortland, NY05-2018
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service
- Active listening
- Network diagnostics
- Application support
- Software installation
- Ticket management
- Network configuration
- LAN/WAN
- Decision-making
- Product knowledge
- Coaching and mentoring
- Conflict resolution
- Coaching
- Client support
- MS office
- Creative problem solving
- Prioritization
Languages
Spanish
Limited Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Playing Sports
- Golfing & fishing
- Camping
Timeline
Technical Support Representative
Charter Communications, Spectrum
06.2022 - Current
Substitute Teacher
Binghamton City School District
07.2019 - 01.2021
Security Officer
Securitas Security Services USA
05.2014 - 06.2022
Bachelor of Arts - Dual Major of Education & History
SUNY At Cortland, NY
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