Joshua Day
El Cajon
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
22
22
years of professional experience
Work History
Mechanic
Sycuan Casino Resort
San Diego, CA
08.2025 - 10.2025
- Diagnosed and repaired mechanical issues in various vehicle systems, ensuring optimal performance and safety.
- Conducted routine maintenance tasks, including oil changes and tire rotations, to enhance vehicle longevity.
- Collaborated with team members to streamline repair processes, reducing turnaround time for service requests.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Serviced diesel generators on a regular schedule to maintain emergency readiness.
Food Delivery Driver
Dominos
El Cajon, CA
02.2016 - 08.2020
- Managed multiple orders simultaneously, ensuring accuracy of all orders prior to delivery.
- Provided excellent customer service and maintained a positive attitude while delivering food items to customers in a timely manner.
- Checked orders before delivery for accurate quantities and charges.
- Operated vehicle safely and responsibly while adhering to traffic laws and regulations.
- Utilized GPS navigation systems to efficiently map out routes for the day’s deliveries.
- Loaded beverages and food orders into vehicle, carefully arranging to avoid spillage.
- Built strong relationships with local restaurants through professional interactions during pick-ups.
Store Manager
Valvoline
Rancho Bernardo, CA
01.2013 - 11.2015
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Demonstrated and supported continuous improvement and growth mindset.
- Facilitated open communication between departments to improve collaboration among teams.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
Service Advisor
Valvoline
Mira Mesa, CA
10.2008 - 01.2013
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Demonstrated proficiency in computer software programs used for tracking customer information, scheduling appointments, ordering parts and invoicing payment transactions.
- Developed relationships with customers by providing professional advice on maintenance and repair services.
- Educated customers on the importance of regular maintenance using manufacturer’s guidelines as a reference.
- Engaged in active listening techniques in order to properly understand customer concerns about their vehicles.
- Followed up with customers in a timely manner to ensure satisfaction throughout the service process.
Automotive Mechanic
Poway Import Car Specialist
Poway, CA
04.2006 - 10.2008
- Repaired and replaced parts including engines, transmissions, brakes, suspension systems, cooling systems and electrical components.
- Removed worn or damaged parts from vehicles by hand or with the use of specialized tools.
- Cleaned up work area regularly to maintain a safe environment.
- Disassembled engine components for inspection or repair purposes.
- Diagnosed malfunctions in automotive systems using computerized diagnostic equipment.
Automotive Lube Technician
Oil Changers
Poway, CA
02.2004 - 04.2006
- Assisted mechanics with engine repairs and maintenance tasks such as replacing spark plugs and filters.
- Tested batteries using an electrical tester to ensure proper operation.
- Worked closely with team members to complete jobs efficiently in a timely fashion.
- Provided excellent customer service by answering questions about services provided in a friendly manner.
Education
GED -
Mt Carmel High School
Rancho Peñasquitos06.2004
Skills
- Safety Awareness
- Multitasking capabilities
- Organizational skills
- Empathy and understanding
- Goal-oriented mindset
- Problem-solving abilities
- Analytical thinking
Timeline
Mechanic
Sycuan Casino Resort
08.2025 - 10.2025
Food Delivery Driver
Dominos
02.2016 - 08.2020
Store Manager
Valvoline
01.2013 - 11.2015
Service Advisor
Valvoline
10.2008 - 01.2013
Automotive Mechanic
Poway Import Car Specialist
04.2006 - 10.2008
Automotive Lube Technician
Oil Changers
02.2004 - 04.2006
GED -
Mt Carmel High School