Joshua Dean
Jefferson City,MO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Associate Network Operations Technician
Missouri Office of Administration
Jefferson City, MO
11.2021 - Current
- Monitored network performance to ensure optimal functionality and minimal downtime.
- Documented technical processes and procedures for improved knowledge sharing among staff.
- Supported users both local and by phone with problem resolution.
- Supported end-users in resolving connectivity issues, enhancing overall user satisfaction rates.
- Collaborated with cross-functional teams to implement network upgrades and enhancements.
Education
High School Diploma -
James Maddison High School
Norcross, GASkills
- Network troubleshooting
- Incident management
- Data center operations
- Network documentation
- Access issue resolution
- User support
- Teamwork
- Reliability
- Relationship building
Timeline
Associate Network Operations Technician
Missouri Office of Administration
11.2021 - Current
High School Diploma -
James Maddison High School