Joshua Delaine
Raeford,NC
Summary
Dynamic Child Support Agent II at Cumberland County Child Support Enforcement, skilled in fraud investigation and client assessment. Proven ability to negotiate settlements and analyze data, enhancing compliance and efficiency. Recognized for exceptional customer service and conflict resolution, contributing to improved collection rates and client satisfaction.
Overview
16
16
years of professional experience
Work History
Child Support Agent II
Cumberland County Child Support Enforcement
Fayetteville, NC
05.2024 - 07.2024
- Prepared case notes and reports documenting client interactions and other important details.
- Ensured that all forms were completed correctly before submitting them for processing.
- Investigated cases of alleged nonpayment or fraud involving child support payments.
- Analyzed delinquent accounts in order to identify potential collection opportunities.
- Compiled statistical data for reporting purposes regarding caseloads, collections.
- Negotiated settlements between custodial parents and noncustodial parents when necessary.
- Researched and obtained records from various sources, such as employers, banks, or government agencies.
- Conducted interviews with clients to determine eligibility for child support services.
- Maintained accurate records of all transactions associated with each case file.
- Attended meetings and trainings as required in order to stay up-to-date on relevant policies and procedures.
- Reviewed existing documents for accuracy prior to submission into the system.
- Collaborated with attorneys and judicial personnel on legal matters pertaining to child support cases.
- Monitored payment activities to ensure compliance with court-ordered child support agreements.
- Provided customer service to clients seeking information regarding child support services.
- Responded promptly and professionally to inquiries from clients via phone, mail, email, or other means of communication.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Supported individuals by facilitating weekly group sessions.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
Income Case Worker II
Cumberland County Department Of Social Services
Fayetteville, NC
08.2023 - 05.2024
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Established professional working relationships with staff from various levels.
- Developed positive customer relationships through friendly greeting and excellent service.
- Participated in regular training sessions to improve product knowledge and service skills.
- Built and maintained working relationships with peers and upper management.
- Addressed customer needs, responding to specific requests.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Asset Protection Investigator
Walmart
Saint Pauls, NC
07.2021 - 08.2023
- Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
- Collaborated with other departments such as Loss Prevention Managers to develop strategies to reduce shrinkage.
- Provided guidance on appropriate responses when dealing with confrontational situations involving customers or personnel.
- Investigated cases of credit card fraud or misuse by conducting background checks and interviewing relevant parties.
- Conducted investigations into internal and external theft, employee misconduct, and other policy violations.
- Performed undercover operations in order to apprehend shoplifters or persons involved in fraudulent activities.
- Prepared detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
- Ensured adherence to applicable laws relating to search and seizure procedures during investigations.
- Provided security for employees and customers in the store environment.
- Assisted with the development of safety policies and procedures to reduce loss exposure.
- Participated in training sessions for new hires on proper asset protection techniques.
- Trained staff members on how best utilize EAS systems as a tool for reducing losses due to theft or fraud.
- Responded quickly to alarms triggered by electronic article surveillance systems.
- Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
- Maintained accurate documentation of all investigation findings including suspect information, evidence collected.
- Conducted confidential interviews with witnesses and suspects regarding asset protection matters.
- Inspected stores regularly to ensure compliance with established policies and procedures related to asset protection.
- Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
- Identified areas of risk within the stores through periodic audits of cash handling practices, inventory control processes, customer service protocols.
- Identified and resolved crime cases in partnership with local law enforcement agencies.
- Interviewed individuals suspected of internal theft or shoplifting.
- Ascertained, investigated, and alleviated internal and external theft and fraud.
- Performed audits of safety procedures, business offices, and CCTV systems.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Identified, investigated and resolved internal and external theft and fraud.
- Audited safety processes and overall business operations.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Maintained high levels of alertness throughout shifts.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Prepared detailed incident reports following any theft or attempted theft.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Provided friendly and professional assistance to employees, visitors and customers.
Security Officer
Blue shield Security Company
Fayetteville, NC
02.2018 - 08.2023
- Adhered to post orders while maintaining a visible presence around the property.
- Responded to alarms and conducted investigations as required.
- Monitored surveillance cameras and responded to suspicious activity.
- Assisted in the development and implementation of security policies and procedures.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Provided escorts for visitors as needed throughout the facility.
- Operated communication systems between officers stationed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Performed first aid and CPR when necessary during emergency situations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Checked for safety hazards and took corrective action when necessary.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Maintained accurate logs of all security related activities.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Searched individuals and baggage for weapons and other prohibited items.
- Completed incident reports to record security or loss prevention incidents.
- Monitored premises and recorded activity in daily officer reports.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Guarded restricted areas to prevent unauthorized entry.
- Observed patrons and customers to quickly address security situations.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Reported safety hazards for remediation response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Documented security-related situations and submitted in-depth reports to superiors.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Searched bags manually to identify prohibited items and contraband.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Monitored CCTV systems to ensure safety and security of premises.
- Identified suspicious activity to determine appropriate response.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Patrolled crowds during events to preserve order and promote security.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored security cameras to identify and respond to suspicious activity.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Direct Sales Representative
Spectrum
Fayetteville, NC
10.2020 - 02.2021
- Prepared presentations to introduce new products or services to prospective clients.
- Provided product demonstrations to potential customers.
- Followed up with customers post-sale to ensure satisfaction with their purchase experience.
- Responded promptly to customer inquiries and requests for information.
- Developed and implemented successful sales strategies to increase customer base.
- Planned and executed field visits to meet with existing customers and generate new business opportunities.
- Established relationships with key stakeholders in the retail industry.
- Maintained up-to-date knowledge of company's products and services.
- Conducted market research and identified potential customers for products.
- Developed relationships with key decision makers at target accounts.
- Participated in team meetings to discuss strategies for achieving goals.
- Identified target markets for direct sales campaigns.
- Developed and implemented sales strategies to increase customer base.
- Negotiated contracts with vendors and suppliers for purchase of necessary materials and equipment.
- Collaborated with other departments within the organization on cross-promotional activities.
- Managed inventory levels to ensure adequate supply of products on hand.
- Resolved customer complaints in a timely manner.
- Generated leads through cold calling and networking events.
- Generated leads through cold calling techniques.
- Assisted with the development of promotional materials such as brochures, flyers.
- Analyzed sales data from past campaigns to identify areas needing improvement.
- Created reports detailing sales progress, customer feedback, and marketing trends.
- Provided exceptional customer service to ensure customer satisfaction.
- Attended trade shows, conferences, and industry events to promote products.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Visited potential and current customers at personal and business locations to promote products.
- Leveraged expert sales and relationship-building abilities to exceed sales quota.
- Wrote sales proposals, set up contracts and finalized deals.
- Sold products and services in field for company.
- Discussed service levels with customers and potential upgrades.
- Demonstrated product features to align with customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Operated register, handled cash and processed credit card transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Assistant Team Leader
Tarheel Challenge Academy
Salemburg, NC
02.2019 - 09.2020
- Communicated effectively with management regarding any issues related to personnel or operations.
- Implemented changes based on feedback from senior management or customers.
- Conducted performance reviews for each individual member of the team, providing feedback where necessary.
- Implemented effective strategies for resolving customer complaints in a timely manner.
- Developed strategies to increase efficiency within the team by streamlining processes and procedures.
- Set goals and objectives for the team in line with organizational objectives.
- Trained new employees on operational procedures.
- Utilized problem-solving skills when dealing with difficult situations or customer complaints.
- Assessed current systems and processes in order to identify potential improvements.
- Provided guidance to team members on various aspects of their job roles.
- Ensured that all team members were aware of their responsibilities and deadlines for completion of tasks.
- Maintained a positive working environment within the team by resolving conflicts between members as needed.
- Monitored workflow and identified areas for improvement in order to maximize productivity levels.
- Encouraged teamwork among staff members by recognizing individuals' contributions towards overall success.
- Identified opportunities for cost savings through improved operational efficiency.
- Managed employee relations including disciplinary actions if required.
- Collaborated with other departments to ensure smooth integration of new projects into existing operations.
- Created reports outlining project progress, accomplishments, challenges faced and areas for improvement.
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
- Organized and facilitated regular meetings with the team to discuss progress and plan future activities.
- Achieved customer satisfaction rating by guiding customers to best purchasing decisions and by delivering courteous, prompt, and expert service.
- Mastered operations in every area of diverse manufacturing facility and directed overall production effectively in absence of team lead.
- Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Maintained daily inventory to facilitate successful material distribution.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Oversaw training and development programs to enhance team skills and knowledge.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Offered training and support to keep team members motivated and working toward objectives.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Completed daily quality assurance duties to provide feedback for improvements.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Motivated team members through recognition programs and performance-based incentives.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Managed conflict resolution within the team to maintain a positive work environment.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Implemented strategic plans to enhance team performance and productivity.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed key performance indicators to identify effective strategies.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Organized client meetings to provide project updates.
- Analyzed company's expenditures and developed financial models.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
- Determined consumer needs to provide products and services appealing to larger market.
- Worked closely with human resources to support employee management and organizational planning.
- Assessed company operations for compliance with safety standards.
- Set specific goals for projects to measure progress and evaluate end results.
- Audited company's legal documents to verify compliant policies and procedures.
Mover
Quality Movers LLC
Fayetteville, NC
01.2017 - 12.2018
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
- Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
- Assembled furniture at the customer's new residence or business premises.
- Completed paperwork accurately including inventory lists of all items moved and delivery receipts.
- Researched various routes from origin to destination in order to minimize travel time and fuel costs; selecting shortest route available.
- Lifted heavy objects using correct lifting techniques to avoid injury.
- Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
- Loaded and unloaded customer belongings onto truck and other vehicles safely and securely.
- Inspected loaded trucks for accuracy of load against order sheets; ensuring all orders were fulfilled correctly before leaving pick up point.
- Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.
- Maintained cleanliness of work area; disposing of any debris created during move in an appropriate manner according to company guidelines.
- Provided customers with advice on how best to pack their belongings for safe transport.
- Adhered to safety regulations while operating company vehicles; wearing proper safety gear when handling large pieces of furniture or equipment.
- Performed routine maintenance checks on moving equipment such as dollies, hand trucks and straps before each move.
- Reported any damages or lost items immediately upon discovery; taking corrective action where necessary according to company policies.
- Organized storage units prior to loading them into the truck or van; stacking heavier items on the bottom and lighter ones on top.
- Communicated effectively with customers regarding arrival times, estimated completion times, and special requirements, building strong relationships between clientele and employer.
- Walked through customer sites with checklists to verify job completion.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Followed customer instructions about placement of items and special considerations for handling.
- Palletized boxes to increase movement and shipment efficiency.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Operated moving trucks and vehicles, adhering to traffic laws and regulations.
- Coordinated with team members to ensure smooth and efficient moving operations.
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Kept detailed records of items moved, ensuring accountability and loss prevention.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Cleaned up work areas after moves, leaving clients' spaces tidy.
- Conducted pre-move surveys to estimate the volume and type of items for moving.
- Secured items in truck by strapping over protective padding.
- Communicated effectively with clients and team members to coordinate moving plans.
- Moved customer boxes to and from trucks, working quickly to maintain schedules.
- Communicated with customers regarding moving needs and deadlines.
- Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
- Transported materials and pallets between areas.
- Inspected items for damage before and after the move, documenting any issues.
- Observed strict quality standards for box and furniture packing, avoiding damage or destruction of items.
- Demonstrated flexibility, adapting to unexpected changes or challenges during moves.
- Assisted in estimating costs and timeframes for moving projects.
- Provided excellent customer service, addressing clients' concerns and questions promptly.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
- Wrapped furniture and fragile items securely, minimizing risk of damage during transport.
- Coordinated pick-ups and deliveries with clients.
- Navigated routes efficiently, ensuring timely arrival at destinations.
- Participated in ongoing training to improve moving techniques and customer service skills.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Managed inventory of moving supplies, restocking as necessary.
- Loaded completed orders on pallets according to delivery numbers.
- Maintained clean and orderly moving trucks, ensuring equipment is stored properly.
- Protected company inventory by maintaining and organizing storage areas.
- Packed household goods, labeling boxes accurately for easy unpacking.
- Adhered to all safety standards and protocols to prevent accidents and injuries.
- Utilized hand trucks, dollies, and other equipment to move heavy items safely.
- Labeled packages and boxes to keep track of client items.
- Disassembled and reassembled furniture as required, keeping track of all components.
- Loaded and unloaded moving trucks with efficiency and care, ensuring no damage to items.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Used digital database to keep records of units and stock moved.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Packed boxes and stock using organizational guidelines.
Detention Officer
Cumberland County Sheriff's Office
Fayetteville, NC
10.2008 - 07.2018
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Attended court hearings related to inmates under supervision when requested by supervisors.
- Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
- Conducted regular safety inspections of all equipment used by staff members or inmates.
- Escorted inmates from one area of the detention center to another safely and securely.
- Instructed inmates in various educational programs developed for rehabilitation purposes.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Investigated disturbances within the facility and reported findings to supervisors.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Supervised inmates during recreational activities, providing guidance when needed.
- Coordinated with other law enforcement agencies regarding criminal investigations involving detainees.
- Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
- Maintained records of incident reports and daily logs to document inmate activity.
- Provided support and assistance to fellow officers during emergency situations.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Enforced disciplinary action when appropriate according to established guidelines.
- Implemented de-escalation techniques to resolve conflicts and maintain order within the facility.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
- Coordinated visitation schedules, facilitating detainee interaction with family and legal counsel.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Enforced facility rules and regulations, applying disciplinary measures in accordance with policies.
- Conducted searches of detainees and cells for contraband, following strict security procedures.
- Managed intake and release processes, including documentation, fingerprinting, and photographing.
- Conducted regular security checks of cells and common areas to prevent escapes and contraband entry.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
- Escorted detainees to court hearings, medical appointments, and other off-site locations securely.
- Facilitated communication between detainees and legal representatives, ensuring adherence to legal protocols.
- Delivered educational and rehabilitation programs aimed at reducing recidivism among detainees.
- Monitored detainee behavior, identifying and addressing conflicts or potential security issues promptly.
- Maintained accurate records of detainee behavior, incidents, and disciplinary actions taken.
- Fingerprinted and photographed incoming and released inmates.
- Supervised daily activities of detainees, ensuring safety and compliance with facility policies.
- Assisted in the training and orientation of new detention officers, sharing knowledge and best practices.
- Transported and escorted inmates to hospitals, court, and other institutions.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Compiled daily reports summarizing detainee conduct, facility issues, and any security breaches.
- Coordinated with medical staff to ensure detainees received necessary healthcare services.
- Provided testimony in court regarding detainee conduct, security incidents, or investigative findings.
- Performed searches of people, vehicles, mail items and dormitories.
- Ensured compliance with federal, state, and local regulations concerning detainee rights and facility operations.
- Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
- Participated in emergency response drills and real situations, acting swiftly to ensure safety.
- Responded to detainee requests and grievances in a timely and fair manner.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Supervised inmates during day-to-day activities.
- Used appropriate means to discipline prisoners.
- Instructed inmates in work assignments and explained tasks.
- Transported inmates to court, doctor appointments and work sites.
- Conducted investigations of crimes committed within prison.
- Maintained records of prisoners' identification and charges.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Issued clothing, tools and other authorized items to inmates.
- Served meals and dispensed medications to inmates.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Conducted fire, safety and sanitation inspections.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Performed head counts, checking cells for missing inmates.
- Reported on quality of inmate work and violations committed by prisoners.
- Took prisoners into custody and escorted to locations within and outside facility.
- Guarded facility entrances to screen visitors.
- Distributed commissary items and dispensed prescribed medication to prisoners.
Education
High School Diploma -
E.E. Smith High
1800 Seabrook Rd Fay, Nc 2830105-2005
Some College (No Degree) - Verbal Judo
Fayetteville Technical Community College
Fayetteville, NCSome College (No Degree) - Crisis Intervention Training
Fayetteville Technical Community College
Fayetteville, NCSome College (No Degree) - Peer Support Specialist Certification
Nc Hope
Chapel Hill, NCSome College (No Degree) - Front Line Supervision Certification
Fayetteville Technical Community College
Fayetteville, NCSkills
- Case management
- Fraud investigation
- Legal compliance
- Client assessment
- Data analysis
- Record keeping
- Conflict resolution
- Customer service
- Report writing
- Team collaboration
- Communication skills
- Negotiation skills
- Problem solving
- Time management
- Attention to detail
References
References available upon request.
Timeline
Child Support Agent II
Cumberland County Child Support Enforcement
05.2024 - 07.2024
Income Case Worker II
Cumberland County Department Of Social Services
08.2023 - 05.2024
Asset Protection Investigator
Walmart
07.2021 - 08.2023
Direct Sales Representative
Spectrum
10.2020 - 02.2021
Assistant Team Leader
Tarheel Challenge Academy
02.2019 - 09.2020
Security Officer
Blue shield Security Company
02.2018 - 08.2023
Mover
Quality Movers LLC
01.2017 - 12.2018
Detention Officer
Cumberland County Sheriff's Office
10.2008 - 07.2018
High School Diploma -
E.E. Smith High
Some College (No Degree) - Verbal Judo
Fayetteville Technical Community College
Some College (No Degree) - Crisis Intervention Training
Fayetteville Technical Community College
Some College (No Degree) - Peer Support Specialist Certification
Nc Hope
Some College (No Degree) - Front Line Supervision Certification
Fayetteville Technical Community College
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