Joshua S. Deluco-Cowan
Munroe Falls,Ohio
Summary
Seasoned Operations Manager specializing in implementing successful systems & processes for Automotive companies, excelling in financial analysis and B2B relationship management . Accomplished in driving business efficiency and positive change thru strategic improvements. Offering 15 years of progressive experience with a proven track record.
Overview
14
14
years of professional experience
Work History
Accounting Manager
Jay Akron LLC ( Dba BMW & VW of Akron
06.2023 - 10.2025
- Streamlined month-end sales dept. commissions resulting in reduced processing time, increased accuracy, and a faster month end close
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Assisted executive management in making informed business decisions with accurate ad-hoc financial analysis as needed.
- Reconciled bank statements and managed accounts payable/receivable processes focusing on minimizing bad debts and efficient processing
- Responsible for all daily banking, transactions, entries, and schedules.
- Led fleet account overhaul to reduce billing time and improve Fleet relationships
- Manager dealer reinsurance accounts, claims, payments, and provided monthly reporting to increase visibility to key metrics
Business Operations Manager
Jay Akron LLC ( DBA BMW & VW of Akron)
10.2021 - 06.2024
- Analyzed Financial stmt., vendor contracts, and processes to identify areas for improvement, resulting in a operating expense reduction over $1M annually
- Negotiated contracts with vendors to obtain favorable terms, pricing and improving B2B relationships
- Developed and implemented procurement strategies to optimize purchasing efficiency and reduce costs.
- Managed supplier performance through regular evaluations, ensuring quality & reliability
- Led FTC compliance initiative as Dealer Qualified Individual
- Dealer representative for consumer disputes, small claims, BBB, Mfr. buybacks.
Business Manager
BMW Cleveland
04.2019 - 09.2021
- BMW Financial Services Odyssey Award recipient
- Implemented BMW Financial Services E-Contracting System, reducing average CIT time to under 48 hours and eliminated paper contracts entirely.
- Led initiatives to improve the customer experience by streamlining loan origination, scheduling, closing, processing, and increasing the business office efficiency
- Determined FI product needs by assessing existing coverage, aligning new products and services with menu based selling
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers
Manager of Business Development and Sales
BMW of Akron (Jay Akron LLC)
04.2018 - 02.2019
- Supervised sales team of 6 associates to actively develop and maintain individual portfolios by leveraging CRM, data mining tool, and BMW F.S. Infobahn portfolio($25M)
- Successfully mentored and coached individual employees on variety of areas to improve daily productivity and efficiency resulting in 12% increase in KPI lead closing performance
- Point person for key business aspects including: incentive verification, e-contracting, deal recap & recording, vehicle ordering, complex BMW brand specific transactions ( buybacks, trade assists, substitutions of collateral)
- Increased customer satisfaction (CSI) by working with staff on importance of "blocking & tackling" , and focusing on delivering a upmarket luxury experience that is both memorable and efficient
- Worked with Marketing Department to develop advertising campaigns to target in market opportunities , increase visibility, aligned with BMW brand standards and policies
- Developed vehicle ordering process to include 6 mo. prior sales data in combination with manufacture registration data to build vehicle pipeline meeting current market needs
- Originate and develop relationships 6 different lenders which enabled more transactions purchased, better negotiated terms, and increased profitability
General Sales Manager
Dave Walter Volkswagen / Jay Akron LLC
01.2015 - 03.2018
- Increased sales by average of $100,000 monthly by training & developing a sales team, and executing new sales department blue print
- Implemented new sales strategy yielding largest year over year volume increase of any VW dealer in area 3D
- 2018 Dealer rater VW dealer of the year for Ohio
- 2018 Dealer rater consumer satisfaction award
- Increased used car department inventory turn from less than .75 to over 12 by rebuilding pre-owned department processes and procedures
- Raised New car Dept. front end gross over $200 per copy YTD
- Increased New car Dept. back end gross over $215 per copy YTD
- Exceeded annual new car sales volume target by 7%
- Elevated dealership from area 3D rank of #8 to #4
- 18% year to date new car sales volume increase
- Reviewed pay plans and revised to align with sales goals and objectives focusing on increasing volume in new and used car departments
- Monitor trends in both new, CPO, and pre-owned car markets to identify opportunity's for growth in the dealership
- Manage wholesale operation; working with auctions and different wholesale channels to maximize inventory turn, and dispose of wholesale inventory effectively
- Point person for all TDI (diesel) related transactions including : customer TDI processing, TDI processing with VW Group, TDI purchasing decisions, Selling of TDI Inventory, leasing with service for TDI repairs
Finance Manager
Dave Walter BMW
01.2012 - 01.2015
- Nationally recognized for product sales thru BMW Financial Services top 10%
- Nationally recognized for E-Contracting thru BMW Financial Services top 10%
- Structured deals with customer & sales staff
- Expert knowledge in E-contracting
- Negotiate with various banks for approvals, increased loan amounts, and lower APR
- Responsible for funding contracts with different lenders
Education
Accounting & CPA Preparation Certificate - Accounting And Finance
Cuyahoga Community College
Cleveland, Ohio, OH01-2026
Financial Management Certificate -
NADA
01-2025
State of Ohio Firefighter II -
University Of Akron
Akron, OH2009
Associate Degree Fire Science Technology - Fire Science
The University Of Akron
Akron, OH2008
Skills
- Financial management
- Retail Business development & management
- Strategic business partnerships
- Process improvement
- Team development
- Collaborative strategic planning
- Expense reduction proficiency
- Data-driven decision making
- Technology operations oversight
Timeline
Accounting Manager
Jay Akron LLC ( Dba BMW & VW of Akron
06.2023 - 10.2025
Business Operations Manager
Jay Akron LLC ( DBA BMW & VW of Akron)
10.2021 - 06.2024
Business Manager
BMW Cleveland
04.2019 - 09.2021
Manager of Business Development and Sales
BMW of Akron (Jay Akron LLC)
04.2018 - 02.2019
General Sales Manager
Dave Walter Volkswagen / Jay Akron LLC
01.2015 - 03.2018
Finance Manager
Dave Walter BMW
01.2012 - 01.2015
Accounting & CPA Preparation Certificate - Accounting And Finance
Cuyahoga Community College
Financial Management Certificate -
NADA
State of Ohio Firefighter II -
University Of Akron
Associate Degree Fire Science Technology - Fire Science
The University Of Akron