Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Dennis

Tremonton

Summary

Dynamic professional with a proven track record at Proctor & Gamble, excelling in team supervision and employee training. Recognized for enhancing team performance through effective coaching and conflict resolution. Skilled in process improvement and workplace safety, consistently achieving high standards in a fast-paced environment.

Overview

6
6
years of professional experience

Work History

Team Lead

Proctor & Gamble
08.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Electrical Apprentice

Wilson Electric
10.2021 - 08.2022
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Terminated wiring and connected circuits with correct techniques.
  • Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
  • Installed new electrical components and fixtures safely and tested systems to enhance power flow.
  • Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
  • Read and interpreted drawings to provide wiring layouts for new installations.
  • Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.

Fraud Analyst

Acima Credit
09.2020 - 05.2021
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
  • Reduced false positive rates in fraud detection by optimizing algorithm parameters.

Call Center Representative

Clearsource
08.2019 - 04.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Mentored new hires on best practices, policies, and procedures while providing ongoing guidance and support during their onboarding process.

Education

Granite Connections
South Salt Lake, Ut
06-2019

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Process improvement
  • Relationship building
  • Equipment maintenance
  • Employee training
  • Team supervision
  • Team motivation
  • Complex Problem-solving

Timeline

Team Lead

Proctor & Gamble
08.2022 - Current

Electrical Apprentice

Wilson Electric
10.2021 - 08.2022

Fraud Analyst

Acima Credit
09.2020 - 05.2021

Call Center Representative

Clearsource
08.2019 - 04.2020

Granite Connections

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