Joshua DeSouza
Washington,DC
Summary
Proactive and adaptable problem solver with excellent interpersonal skills and sound judgement. Proven staff leader with a motivational and upbeat nature focused on maximizing engagement and satisfaction. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements with over 5 years of experience in the industry.
Overview
6
6
years of professional experience
Work History
Private and Group Fitness Coach
Self Employed
06.2020 - Current
- Created individualized fitness programs to meet clients' goals, physical abilities, and limitations (over 10 clients per season)
- Adapted instruction to accommodate special needs, disabilities, and physical limitations (experience from working at The Lab School)
- Utilized an effective record-keeping system for tracking customer information (Google Docs and MS Suite)
- Assisted individuals in setting achievable 2 fitness goals per month, and monitoring progress for success.
- Used music to motivate and energize classes.
- Demonstrated proper form and technique to prevent injury.
Fitness Center Manager
American University
12.2018 - 08.2022
- Managed two fitness centers, recreation facilities, and aquatic programs with an emphasis on safety.
- Conducted 2 assessments or surveys per semester to determine interest in or satisfaction with wellness and fitness programs, events, or services.
- Responded promptly to customer issues and resolved problems through effective communication and decision-making skills.
- Trained over 10 newly hired employees every semester, offering insight into job duties and providing positive feedback on work.
- Educated customers about billing, payment processing, and support policies and procedures.
- Calculated correct order totals, processed reimbursements, and maintained detailed documentation (MS Excel) for EOD billing records and inventory management.
- Developed and maintained positive relationships with community members, vendors, and coworkers to build trust and rapport.
- Expected to perform routine tasks with a "Yes, and" attitude
Business Operations Coordinator
American University
03.2017 - 08.2019
- Part of the Student Leadership Team that aids conference group preparations and maintains updated records in StarRez for over 500 summer clients totaling over 2 million dollars in revenue for American University.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Arranged availability of audio-visual equipment, transportation, and displays for various types of events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Providing the highest level of customer service to new guests on campus
Education
Bachelor of Arts - Psychology
American University
Washington, DC12.2019
Skills
- Enthusiasm for work involved with Climate Change and Climate Goals
- Calendar and Scheduling Software
- Managing multiple projects and deadlines
- Effective Communication and Proactive Collaboration
- Operational Efficiency
- Extensive knowledge of Microsoft Office Suite (Excel and Powerpoint), Zoom, Google Docs, and Outlook
- Thrives in Fast Paced environments
- Embraces flexibility and change
- Incredibly fast and experiential learner
Accomplishments
- Accepted into Peace Corps Costa Rica program (Covid-19 canceled)
- Graduation Speaker
- 1st place winner of WHYY Youth Media Awards (for young Journalists)
- Invited: Intramural Sports National Referee Conference
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual
Timeline
Private and Group Fitness Coach
Self Employed
06.2020 - Current
Fitness Center Manager
American University
12.2018 - 08.2022
Business Operations Coordinator
American University
03.2017 - 08.2019
Bachelor of Arts - Psychology
American University