Joshua Devine
Fort Worth,TX
Summary
A dynamic customer service professional with extensive experience at Birchway Quarry Falls Apartment Homes, T-Mobile, and AT&T, excelling in enhancing client experience, and problem resolution. Adept in analyzing competitor offers and closing sales effectively. Skilled in fostering positive client relationships, consistently enhancing client experience, and closing sales with integrity. Results-driven professional with extensive experience in customer service within the leasing and telecommunications industries.
Overview
4
4
years of professional experience
Work History
Leasing Specialist
Greystar Property Management
Fort Worth, Texas
07.2025 - Current
- At Birchway Quarry Falls, I assist our clientele in their apartment housing search and move-in process. While taking our potential residents on property tours, I provide a comprehensive breakdown of our total monthly leasing price, community policies, and answer any questions that they may have. Providing your potential residents with a welcoming experience is one of my top priorities. So, when the moment is right, I always offer to help them with a beverage and the option to fill out their applications in the office. My courtesies do not stop once their lease is signed nor when their move in is complete, I take pride in making our residents feel welcomed and comfortable enough to bring any questions or concerns to me through building a strong rapport with them during each conversation that we have. Everybody needs a home; it is my job to help people find the best fit for them in our community and to help them feel welcomed, safe, and appreciated.
Mobile Expert
T-Mobile
Lake Worth, TX
10.2023 - 07.2025
- T-Mobile is a company that is all about customer experience. It is our responsibility to provide our clientele with the most excellent customer service possible. I am tasked with assisting customers with their inquiries about our cellular plans, internet services, device troubleshooting, billing concerns, complaints, and everything in between. Whether it's something as simple as helping someone with a question concerning their device or bill, or helping them make the switch to, or decide to stay with T-Mobile, we do it all with warmth. Retaining clientele, solving customer escalations, and bringing in new business are three major tasks we are responsible for. Emails and calls to other stores and/or departments are a large part of that. Being knowledgeable about our competitors' offers and the features of the devices and services that we have for sale is imperative if you wish to succeed in your position at T-Mobile. To say that customer service is important to the company would be an understatement. We are expected to be problem solvers, whether that be with customers or within our own store operations. Creating a great workplace culture with our co-workers through team and district event meetings, and helping out at other locations, has aided in building a positive workplace environment that customers can feel when they enter our store. While the job responsibilities at T-Mobile are essentially the same as the ones at AT&T, through my time with T-Mobile, I have become all the more efficient in my customer service and sales position.
Retail Sales Consultant
AT&T
North Richland Hills, TX
03.2023 - 09.2023
- At AT&T, I had a vast amount of work responsibilities. The customer-facing part of the job was assisting customers with their inquiries regarding their bills, cellular plans, devices, and accessories. Customer retention was another aspect of the job; clients would often bring up our competitors' prices, benefits, and offers in comparison to ours, and I would frequently be tasked with finding ways to create counter offers, deals, and our own benefits to convince our customers to stay with our company. Research on our competitors, and knowing our strengths in comparison to theirs, was imperative when dealing with customer retention. Being informed about other companies is a large reason I was able to find success in retaining customers. The other side of customer retention in the telecommunications industry was, and is, dependent on my knowledge of our company's offers, cellular plan features and conditions, and, of course, the devices we sold. There were numerous emails and calls made by me every day to help resolve customer service issues and solve escalations. The conversational and customer service skills that I continued to develop while working for AT&T have helped me continue my success at my next job, which is my current position with T-Mobile.
Sales Associate
GNC Live Well
Saginaw, TX
01.2022 - 01.2023
- At GNC, I assisted customers with product inquiries, explaining the functionalities and benefits of different supplements, and recommended supplements based on individual customers' needs and preferences. On certain days, I operated as the sole staff member, managing inventory and stocking shelves, while assisting customers. At times, I would handle customer interactions face-to-face while multitasking and attending to the incoming calls on the store phone.
Whether I was opening or closing their store, I would fill out bank slips for nightly drop-off at a local Chase branch.
This is the first retail sales job where I began to develop my customer service and sales skills simultaneously by addressing customer complaints and concerns, while often closing sales in the same interaction.
Sales Person
PacSun-Pacific Sunwear
Fort Worth, TX
09.2021 - 01.2022
- At Pacsun, I provided customer service by answering our guests' questions regarding clothing sizing, stock, and occasionally getting them fitting rooms. Operated, registered, and processed our many guests' transactions. This job consisted of a lot of shipment unboxing, folding clothing, and front-facing our displays to keep the store looking presentable. On certain days, I was also tasked with managing backroom inventory and sorting our overstock items.
Education
High School Diploma -
Chisholm Trail High School
05-2021
Skills
- Customer service
- Sale closing techniques
- Customer Retention
- Problem resolution
- Competitor analysis
- Conversational communication skills
- Sales opportunity follow-up efficiency
- Application processing
- Compliance knowledge
- Lease negotiations
- Property management
Affiliations
- Fitness enthusiast, free-weight lifter, cardio king, calisthenic practitioner.
- Foodie, love checking out new restaurants and learning about other culture's through their cuisine and dining experiences.
- Film enthusiast, love watching lots of films, and appreciates cinematography and visual storytelling very much.
- Music fan, love attending live shows, collecting vinyls, and listening to many genres of music
Timeline
Leasing Specialist
Greystar Property Management
07.2025 - Current
Mobile Expert
T-Mobile
10.2023 - 07.2025
Retail Sales Consultant
AT&T
03.2023 - 09.2023
Sales Associate
GNC Live Well
01.2022 - 01.2023
Sales Person
PacSun-Pacific Sunwear
09.2021 - 01.2022
High School Diploma -
Chisholm Trail High School