Talented hospitality professional with 12 years experience in the U.S. Air Force, food & beverage, hospitality, and security industries. A professional at engaging clientele, determining gap analysis, and fostering continuous process improvement with proven success in administration, team leadership, mentoring, and conflict resolution.
Overview
9
9
years of professional experience
Work History
Safety & Security Officer
JW Marriott Tucson Starr Pass Resort & Spa
2023.10 - Current
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Provided excellent customer service while addressing internal/external inquiries or concerns related to facility safety or access control procedures.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Cultivated multi-departmental collaboration to accomplish property goals.
Insurance Claims Specialist
GEICO, Government Employees Insurance
2023.04 - 2023.07
Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Evaluated and settled complex insurance claims in strict timeframes.
Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
Cook III
JW Marriott Tucson Starr Pass Resort & Spa
2022.05 - 2022.06
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Flightline Munitions Logistics Supervisor
United States Air Force, AF
2016.04 - 2022.04
Monitored logistics procedures, day-to-day workflow and employee performance to increase productivity-50%.
Performed needs analysis to determine performance gaps and developed appropriate steps to resolve issues.
Monitored projects, disseminated information and answered concerns in order to cultivate and strengthen client relationships.
Led cross-agency integrated safety/compliance programs with multi-agency briefs and work sessions to streamline planning process.
Provided leadership, insight and mentoring to newly hired employees
Reviewed customer complaints to determine appropriate methods for resolution.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Built account forecasts and schedules to reflect AF directed productivity targets.
Sandwich Artist
SUBWAY®Restaurants
2015.11 - 2016.03
Completed opening, closing and shift change tasks by following company guidelines.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Stored food properly to prevent spoilage, cross-contamination and illnesses.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester
12.2025
Certificate - Organizational Behavior
Airman Leadership School
04.2021
Skills
Resource Management
Safety Procedures
Performance Assessment
Staff Training
Conflict Resolution/ De-Escalation Techniques
Critical Thinking
MS Office ( Word, Excel, PowerPoint)
Excellent written and verbal communication
Training and mentorship
Timeline
Safety & Security Officer
JW Marriott Tucson Starr Pass Resort & Spa
2023.10 - Current
Insurance Claims Specialist
GEICO, Government Employees Insurance
2023.04 - 2023.07
Cook III
JW Marriott Tucson Starr Pass Resort & Spa
2022.05 - 2022.06
Flightline Munitions Logistics Supervisor
United States Air Force, AF
2016.04 - 2022.04
Sandwich Artist
SUBWAY®Restaurants
2015.11 - 2016.03
Bachelor of Science - Business Administration
Southern New Hampshire University
Certificate - Organizational Behavior
Airman Leadership School
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