Joshua De Witt
Tucson,AZ
Summary
Talented hospitality professional with 12 years experience in the U.S. Air Force, food & beverage, hospitality, and security industries. A professional at engaging clientele, determining gap analysis, and fostering continuous process improvement with proven success in administration, team leadership, mentoring, and conflict resolution.
Overview
9
9
years of professional experience
Work History
Safety & Security Officer
JW Marriott Tucson Starr Pass Resort & Spa
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing internal/external inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Cultivated multi-departmental collaboration to accomplish property goals.
Insurance Claims Specialist
GEICO, Government Employees Insurance
04.2023 - 07.2023
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
Cook III
JW Marriott Tucson Starr Pass Resort & Spa
05.2022 - 06.2022
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Flightline Munitions Logistics Supervisor
United States Air Force, AF
04.2016 - 04.2022
- Monitored logistics procedures, day-to-day workflow and employee performance to increase productivity-50%.
- Performed needs analysis to determine performance gaps and developed appropriate steps to resolve issues.
- Monitored projects, disseminated information and answered concerns in order to cultivate and strengthen client relationships.
- Led cross-agency integrated safety/compliance programs with multi-agency briefs and work sessions to streamline planning process.
- Provided leadership, insight and mentoring to newly hired employees
- Reviewed customer complaints to determine appropriate methods for resolution.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built account forecasts and schedules to reflect AF directed productivity targets.
Sandwich Artist
SUBWAY®Restaurants
11.2015 - 03.2016
- Completed opening, closing and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester12.2025
Certificate - Organizational Behavior
Airman Leadership School
04.2021
Skills
- Resource Management
- Safety Procedures
- Performance Assessment
- Staff Training
- Conflict Resolution/ De-Escalation Techniques
- Critical Thinking
- MS Office ( Word, Excel, PowerPoint)
- Excellent written and verbal communication
- Training and mentorship
Timeline
Safety & Security Officer
JW Marriott Tucson Starr Pass Resort & Spa
10.2023 - Current
Insurance Claims Specialist
GEICO, Government Employees Insurance
04.2023 - 07.2023
Cook III
JW Marriott Tucson Starr Pass Resort & Spa
05.2022 - 06.2022
Flightline Munitions Logistics Supervisor
United States Air Force, AF
04.2016 - 04.2022
Sandwich Artist
SUBWAY®Restaurants
11.2015 - 03.2016
Bachelor of Science - Business Administration
Southern New Hampshire University
Certificate - Organizational Behavior
Airman Leadership School
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