JOSHUA DIAZ
New York,NY
Summary
Dynamic and results-driven professional with over 7 years of experience in sales, concierge services, and team supervision. Proven track record in driving sales growth, delivering exceptional customer service, and leading teams to achieve organizational goals. Highly organized, detail-oriented, and skilled in problem-solving, with a strong ability to communicate effectively and build relationships.
Overview
7
7
years of professional experience
Work History
Supervisor
Watchguard247
New York, NY
01.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Concierge
Allied Universal
New York, NY
12.2022 - 01.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Sales Advisor
MUJI U.S.A LIMITED
11.2021 - 11.2022
- Conducted market research to identify trends and opportunities for growth.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Generated monthly reports outlining sales performance metrics.
- Collaborated with other departments to ensure successful delivery of services and products.
- Analyzed competitor data to develop competitive pricing strategies.
- Utilized CRM software to track progress of sales initiatives.
- Managed inventory levels by tracking stock availability and coordinating restocking efforts.
- Coordinated with logistics department to ensure timely delivery of goods.
Sales Associate
H&M
07.2017 - 01.2020
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
Education
Bachelor of Business Administration (BBA) -
NYU Stern School of Business
Associate in Arts (A.A.) -
Borough of Manhattan Community College
05.2020
Skills
- Sales Background
- Sales Experience
- Customer Service Experience
- Communication
- Local Knowledges
Timeline
Supervisor
Watchguard247
01.2024 - Current
Concierge
Allied Universal
12.2022 - 01.2024
Sales Advisor
MUJI U.S.A LIMITED
11.2021 - 11.2022
Sales Associate
H&M
07.2017 - 01.2020
Bachelor of Business Administration (BBA) -
NYU Stern School of Business
Associate in Arts (A.A.) -
Borough of Manhattan Community College