Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOSHUA DICKERSON

Smyrna,GA

Summary

Hardworking and enthusiastic client experience professional trained in every facet of customer service. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead Kitchen Prep Cook

Chris Caribbean Bistro
08.2021 - Current
  • Trained and assisted new kitchen staff members.
  • Addressed and resolved customer complaints to increase trust and satisfaction.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Kitchen Prep Cook

Red Lobster
06.2019 - 09.2020
  • Follow the prep list created by chefs to plan duties
  • Measure ingredients and seasonings to be used in cooking
  • Prepare cooking ingredients by washing and chopping vegetables, cutting meat etc
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Logistics Team Member

Amazon
05.2020 - 07.2020
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Receiving, processing, labeling, and storing incoming stock
  • Maintaining clear records on all inventory and stock
  • Counting stock and keeping inventory records.



Receiving Specialist

Walmart
07.2016 - 06.2019
  • Improved inventory tracking by establishing system to check-in and check-out items.
  • Pack ready-to-sell products in proper containers and stock displays
  • Provided new item setup, merchandising and inventory control.
  • Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.

Lead Line Cook

Chili's Bar And Grill
02.2014 - 06.2016
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.


Line Cook

Macaroni Grill
06.2012 - 02.2014
  • Prepare menu items according to company recipes, FATT (Flavor, appearance, Temperature, and Texture) criteria, cooking procedures, food safety and sanitation procedures, and plate presentation ensuring proper execution of dishes resulting in a high quality and consistent
  • Ready and willing to assist fellow Team Members in meeting Guest needs
  • Communicates ticket times and potential problems with the Expeditor, Manager, and other Line chefs as necessary

Cashier

McDonald's
07.2010 - 05.2012
  • Ensure that excellent levels of service are being delivered to the guests during service
  • Enforcement of service standards and operating procedures as set with the Manager and service team
  • Running food and performing table service during busy periods to support your service team


Construction Contractor

Dickerson Home Improvement
05.2005 - 05.2009
  • Developed and executed pre-construction milestones on project schedule.
  • Reviewed contractor invoices, approving payments on acceptable work.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.

Education

Associate of Arts - Digital Production

American InterContinental University
Schaumburg, IL
12.2013

GED -

DOUGLAS SCHOOL
Virginia
06.2012

Skills

  • BAU Operations
  • Process Improvement Management
  • Supply Chain Logistics
  • CRM Software
  • Account Management
  • Customer Relations

Certification

  • E-Commerce -Intro to Internet Marketing Strategies for Businesses: Certification 12/2020
  • Advertising - Advertising your Business online: Certification, 12/2020
  • Online Marketing Management, Specialization 12/2020

Timeline

Lead Kitchen Prep Cook

Chris Caribbean Bistro
08.2021 - Current

Logistics Team Member

Amazon
05.2020 - 07.2020

Kitchen Prep Cook

Red Lobster
06.2019 - 09.2020

Receiving Specialist

Walmart
07.2016 - 06.2019

Lead Line Cook

Chili's Bar And Grill
02.2014 - 06.2016

Line Cook

Macaroni Grill
06.2012 - 02.2014

Cashier

McDonald's
07.2010 - 05.2012

Construction Contractor

Dickerson Home Improvement
05.2005 - 05.2009

Associate of Arts - Digital Production

American InterContinental University

GED -

DOUGLAS SCHOOL

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