Joshua Dicks
Sewell,NJ
Summary
Highly motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Experience in different job positions including customer service and pinsetter mechanic, multitasking and efficient in completing a task or job. Able to work under pressure. Willing to help others requiring assistance outside of job domain.
Overview
6
6
years of professional experience
Work History
Pinsetter Mechanic
Bowlero
Turnersville, NJ
02.2023 - Current
- Able to quickly learn and understand complex operations.
- Self-taught, I diagnosed problems and performed repairs without prior knowledge or assistance.
- I tested the machine, performed repairs, and corrected issues before they became a larger problem.
Customer Service
Bowlero
Turnersville, NJ
09.2019 - Current
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Proactive in by supporting or helping other job positions outside of normal routine.
- Able to self teach and learn solutions to problems without prior knowledge or assistance.
Internship in Recovery Bureau
NJOEM
Trenton, NJ
02.2025 - 04.2025
- Trained on understanding how the Public Assistance program works.
- Reviewed and updated policy documents that meet the standards and expectations.
- I brought the attention of errors or conflicting data to supervisors to quickly resolve issues.
Education
Bachelor of Arts - Disaster Preparedness And Emergency Management
Rowan University
Glassboro, NJHigh School Diploma -
Washington Township High School
Sewell, NJ06-2020
Skills
- Quick learner
- Quick thinking
- Open Minded
- Familiar with Microsoft Office
Accomplishments
- Obtained Rank of Eagle Scout, Boy Scouts' Highest Rank
- Boy Scout Troop Senior Patrol Leader
- Elected to Order of the Arrow - National Camping Honor Society
Volunteer
- Volunteered at Shadow Equestrian - Helped Children with Various Disabilities
Timeline
Internship in Recovery Bureau
NJOEM
02.2025 - 04.2025
Pinsetter Mechanic
Bowlero
02.2023 - Current
Customer Service
Bowlero
09.2019 - Current
Bachelor of Arts - Disaster Preparedness And Emergency Management
Rowan University
High School Diploma -
Washington Township High School
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