Joshua Diehl

Pre-Visit Specialist II provides scheduling, pre-registration and other pre-visit revenue cycle functions and a variety of general information requested by our customers. Provides aforementioned services for various service lines and modalities across the organization per physician orders/referrals and / or customer calls or inquiries with an emphasis on exceptional customer service. Schedules appointments in accordance with physician and / or patient requests with emphasis on filling first available appointment and considering payer pre-authorization time-frames. Informs patients of any/all necessary pre-procedure preparations including any procedure pre-requisite requirements. Coordinates appointments using multiple HIS (Health Information Systems), provider schedules, software tools, and data repositories and completes all necessary follow up to ensure a seamless patient experience. Pre-registers patients at the time appointments are scheduled, including collecting accurate and complete demographic and billing information, verify insurance coverage, coordination of benefits, reviews Medicare medical necessity, provides out-of-pocket payment estimates and collects copay and other patient financial responsibility, satisfies regulatory requirements and provide wayfinding guidance/instructions to patients to ensure arrival at their designated point of service.

Provides scheduling, pre-registration and other pre-visit revenue cycle services and a variety of general information requested by our customers. Provides aforementioned services for various service lines and modalities across the organization per physician orders/referrals and / or customer calls or inquiries with an emphasis on exceptional customer experience. Schedules appointments in accordance with physician and / or patient requests with emphasis on filling first available appointment and considering payer pre-authorization time-frames. Informs patients of any/all necessary pre-procedure preparations including any procedure pre-requisite requirements

coordinates appointments using multiple HIS (Health Information Systems), provider schedules, software tools, and data repositories and completes all necessary follow up to ensure a seamless patient experience. Pre-registers patients at the time appointments are scheduled, including collecting accurate and complete demographic and billing information, verifying insurance coverage and benefits, reviewing Medicare medical necessity, providing out-of-pocket payment estimates and collecting copay and other patient financial responsibility, satisfying regulatory requirements and providing wayfinding guidance/instructions to patients to ensure arrival at their designated point of service. Followed all company policies and procedures to deliver quality work. Developed strong client relationships through consistent communication and attentive service.

The Patient Access Specialist is responsible for registering patients into the health information system by interviewing patients to gather and process complete demographic, insurance and other visit related information. Responsibilities include accurate identification of patients, identifying source of payment, verifying insurance eligibility and benefits, collecting upfront payment and interacting with patients and family, insurers, members of hospital departments, providers, and other team members. Patient Access Specialist is also responsible for providing excellent customer service by demonstrating behaviors that align with the organization’s core values and The Augusta Way.

Check guests in and out of the hotel. Handle any questions the guests may have or any issues that arise. Complete the night audit for the hotel and process all cash, check and credit transactions for the day. Train new employees on the hotel check in/ check out process and daily functions that go along with the front desk. Supervise up to 15 employees at a time. Answer all incoming phone calls and answer questions as best to my ability during my scheduled shift. Assist Front Desk Agents with anything they might need when I am here or at home. Post payments to direct bill accounts from businesses. Serve as the point of contact for all group reservations. Deal with day to day operations of entire hotel and all staff. Serve as accounts payable and accounts receivable main point of contact. Review all applications for any positions and conduct interviews and determine employment status based on the qualifications shown. Answer all sales calls from outside vendors and make the best decision dependent upon hotel needs. Answer to management company about any circumstances that arise at the hotel. Follow the direction of a management company in conducting all hotel operations efficiently and in a timely manner. Answer all reviews from guests who have stayed whether positive or negative in a professional manner and take care of compensation should it be deemed necessary. Several months later promoted to Hotel General Manager.