Joshua Dillon
Lewisville,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Engineer
Herzog Technologies Inc.
07.2023 - 11.2023
- Ownership of security-focused Fortinet stack of technology including Fortigate, FortiAnalyzer, FortiEMS/FortiClient, FortiManager, FortiSwitches, and FortiEDR.
- Assisted with data communication equipment conversion for passenger rail OT networks.
- Assisted with data center equipment conversion from HP and Cisco based core to Fortinet stack of equipment.
Network Engineer
BNSF Railway
06.2021 - 07.2023
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as router, layer 3 switches, cellular modems, access points, and data center equipment in complex multi-vendor environment.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Monitored network capacity and performance using flow data to diagnose and resolve complex network problems.
- Research and analysis for re-occurring problems with equipment to provide long term solutions.
- Escalate emergency technical issues beyond knowledge to maintain optimum up-time.
- Train new engineers in business processes, procedures, and technical application of equipment.
MSP NOC Engineer
Technology Resource Center Of America
11.2019 - 06.2021
- modified and corrected active directory profiles pertaining to business access needs.
- Oversaw installation and support of Cisco Meraki products.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Created documentation and managed knowledge base for 5 support contracts for enterprise businesses.
- Kept detailed documentation on each support ticket on actions taken from start to finish.
- Established positive working relationships with users to quickly resolve problems.
- Provided guidance and mentorship for newly onboarded employees.
Education
No Degree - CCNP Training
Self Study
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT06.2027
Skills
- OSPF and BGP
- Cisco routing, switching, and wireless
- Cellular data network support
- microwave communication support
- Python scripting
- QoS
- WAN/LAN
- SDWAN
Certification
- CCNA
- Comptia Network+
- Comptia A+
- Silverpeak SDWAN AST and DST
Timeline
Network Engineer
Herzog Technologies Inc.
07.2023 - 11.2023
Network Engineer
BNSF Railway
06.2021 - 07.2023
MSP NOC Engineer
Technology Resource Center Of America
11.2019 - 06.2021
No Degree - CCNP Training
Self Study
Bachelor of Science - Cyber Security
Western Governors University
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