Joshua Dillon
Claremont,United States
Summary
As a Streaming Support Technician at Presidio, I provide support to the National Hockey League by preparing, troubleshooting, and distributing live video feeds for both national and international broadcasts. I have acquired and still building over 2.5 years of experience in AWS cloud and elemental live streaming services, routing, and encoding/decoding high definition video through MPLS networking. I am passionate about learning and advancing my skills in the IT world, especially in the field of cybersecurity. I have recently obtained my Comptia Network+ AWS Cloud Practitioner, Google Cybersecurity, and Coursera Foundations of Cybersecurity certificates. Also working on completing hands on labs to get more experience with SIEM tools and Packet Sniffers. I am a good team player, a problem solver, and a customer service oriented professional who knows when to take charge and get things done and never stop learning how to better myself
Overview
18
18
years of professional experience
1
1
Certification
Work History
Streaming Technician
Presidio
09.2021 - Current
- As a Streaming Support Technician at Presidio, I provide support to the National Hockey League by preparing, troubleshooting, and distributing live video feeds for both national and international broadcasts. I have acquired and still building over 3.5 years of experience in AWS cloud and elemental live streaming services, routing, and encoding/decoding high definition video through MPLS networking. I also help in creating runbook documentation for new employees and quick review for current employees.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Computer Technician Level 2
Trox
06.2021 - 09.2021
- As a level 2 tech, I diagnose and sort inbound computers, tablets, phones, laptops and other office equipment for proper repair.
Advanced Repair agent
Best Buy
09.2020 - 06.2021
- Contact customers, and assess issues and questions they have with their products. Diagnose and repair or fix issues with laptops, phones and computers.
Zone Leader
Premium Retail Services
03.2018 - 10.2020
- Set and audit merchandise, end caps, shippers, Assign work based on strengths of team members
Loader/Unloader
UPS
10.2007 - 07.2020
- Loaded and Unloaded made sure packages made it to their destinations in a safe and timely manner.
Geek Squad
Best Buy
08.2013 - 08.2016
- Sales, Stocking, cleaning, cash handling, customer service. Take in Diagnose, troubleshoot, fix client products, worked with phones, laptops, desktops, tablets, cameras, printers, hard drives, TVs. Making and receiving phone calls.
Senior Gaming Advisor
GameStop
05.2010 - 06.2011
- Sales, Customer Service, Phone communication, downstocking and cleaning
Education
High School Diploma -
Upland High School
Upland, CA06-2007
Skills
- Splunk
- Chronicle
- Packet Capture
- Customer interaction
- Critical thinking
- SOP enforcement
- Troubleshooting and Diagnostics
- Equipment Repair
- Hardware installation
- System troubleshooting
- System upgrades
- Relationship building
- Team Training
- Document preparation
Certification
- Google Cybersecurity Specialization
- AWS Certified Cloud Practitioner
- CompTIA Network+
Timeline
Streaming Technician
Presidio
09.2021 - Current
Computer Technician Level 2
Trox
06.2021 - 09.2021
Advanced Repair agent
Best Buy
09.2020 - 06.2021
Zone Leader
Premium Retail Services
03.2018 - 10.2020
Geek Squad
Best Buy
08.2013 - 08.2016
Senior Gaming Advisor
GameStop
05.2010 - 06.2011
Loader/Unloader
UPS
10.2007 - 07.2020
High School Diploma -
Upland High School