Joshua Dillow
Anna
Summary
Dynamic and dependable team member with a strong background in customer service. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and maintaining workplace safety, consistently contributing to team success and fostering a positive work environment. Skilled in maintaining a clean and tidy work environment, as well as stocked and kept various things full on top of my current task(s) even during busy times of the day. Flexible and able to multitask. Developed strong teamwork and customer service skills in a fast-paced environment, looking to transition into new field. Skilled in problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make a meaningful impact in a new role.
Overview
1
1
year of professional experience
Work History
Team Member
Chick-fil-A
2011 W University Dr. McKinney, Tx
09.2022 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods. would often take shift or come in if asked even if not scheduled
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Improved customer satisfaction by quickly helping each person find desired items.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Education
GED -
Texas Education Agency
Online11-2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Workplace safety
- Heavy lifting
- Organizing work stations
- Product knowledge
- Mechanically inclined
- Dependability and reliability
- Hospitality and accommodation
- Multitasking
Timeline
Team Member
Chick-fil-A
09.2022 - 03.2024
GED -
Texas Education Agency