JOSH DINGES

**Promoted from Senior, CSM to Principal CSM in October 2024

• Serve as a key liaison between clients and internal teams, owning technical, commercial, product, and support requests to ensure customer success and satisfaction.
• Manage a diverse global team indirectly, fostering smooth integration of delivery models with client stakeholders for large-scale engagements.
• Demonstrate strong business and technical acumen, presenting authoritatively to executive-level client audiences and driving successful HCM delivery.
• Take ownership of a portfolio of enterprise and global clients, managing revenue retention, feature adoption, and customer satisfaction with an annualized revenue ranging from $2.5M to $8M.
• Lead client meetings and engagements, monitoring relationship performance and resource allocation to ensure customer delight and margin optimization.
• Collaborate with cross-functional teams including product management, Dayforce support, and R&D to drive issue resolution, product innovation, and enhancements for improved client services.
• Embrace a proactive approach to client planning, implementing governance frameworks, best practices, and standards to ensure quality, risk management, and compliance throughout the implementation process.

• Led and coached payroll specialists, setting goals, priorities, and driving team performance.
• Served as SME for payroll operations including FLSA, multi-state tax, garnishments, reconciliations, and stock vesting.
• Improved automation, accuracy, and efficiency by streamlining payroll processes and strengthening controls.
• Ensured compliance with SOX, federal, state, and global payroll regulations; supported internal/external audits.
• Managed end-to-end payroll cycles, year-end activities, testing, and new system functionality across regions.
• Reviewed and approved global equity vesting, ensuring proper taxation and compliance.
• Delivered payroll initiatives using project management disciplines; partnered with HR, IT, and vendors.
• Analyzed payroll metrics and trends; provided insights and recommendations to improve operations.
• Created and maintained payroll procedures and documentation for consistency and scalability.

• Audited tax accounts to ensure correct taxes are being withheld for employees in multiple states. Recommended best-practices for multi-state payroll withholding.
• Reviewed data from import spreadsheets to UltiPro to ensure data was being transferred correctly.
• Audited multiple parallel payrolls runs and identified errors and transfer issues.
• Updated employee direct deposit information and taxes for multiple states.
• Audited employee information (taxes, direct deposit, pay rates) between payroll systems to identify errors and then make corrections based on audit.
• Led the process documentation of the conversion as well as how to process the different payroll cycles in UltiPro
• Assist client during all phases of system implementation projects.

• Provided HR Consulting Services such as: Administering workers compensation, Payroll administration for various clients, Insurance benefits administration, New Hire Orientations and Employee Relations
• Developed key relationships with client decision makers and client support staff
• Oversaw Client process changes and communicated with management when client service requests fall out of current packaged services
• Acted as an internal auditor for all payroll clients to ensure all employees were being paid correctly, timely, and accurately.
• Responsible for collaboration with management, partners and vendors to implement new clients as well as ensured that standardized processes and best practice solutions were being implemented.
• Provided recommendations on improvements to standard processes and engaged with team members to implement across clients
• Consistently followed up, sought feedback, provided agendas, and recapped action items with clients
• Utilized effective time management practices by proactively scheduling project work. Proactively communicated to management prior to a task or project becoming past due. Attended internal meetings prepared, on time, and actively engaged
• Lead lean office activities during both initial implementation and ongoing client support

• Managed bi-weekly payroll for 2,000+ union and non-union employees, plus 300+ third-party staff.
• Oversaw payroll records including taxes, retirement contributions, garnishments, deductions, and annuities across multiple bargaining units.
• Prepared reports to support union negotiations and ensured compliance with federal, state, and local regulations.
• Completed quarterly filings including 941s, unemployment reports, and federally funded wage reporting.
• Responded to employee, union, and supervisor payroll inquiries with professionalism and accuracy.
• Reconciled and remitted pension contributions to the Office of Retirement Services.
• Partnered with HR on employee assignments, benefits, salary adjustments, and leaves of absence.
• Balanced, prepared, and distributed W-2s; maintained employee files in accordance with Michigan retention requirements.

• Processed bi-weekly payroll for 450+ union and non-union employees.
• Implemented electronic timekeeping system (True Time by Skyward), improving accuracy and efficiency.
• Prepared and filed monthly state and federal tax returns; managed quarterly 941 and unemployment reporting.
• Served as primary contact for payroll conversions and system transitions.
• Conducted monthly insurance bill audits and reconciliations.
• Administered employee deductions for HSA, medical, 401(k), and other benefits.
• Processed wage garnishments in compliance with regulations.
• Balanced and generated year-end W-2s for employees.
• Managed accounts payable for multiple school districts.