Katrina Doan
Euclid,OH
Summary
Manufacturing professional with proven track record in production control, known for high standards and results-oriented approach. Extensive experience in coordinating production schedules and streamlining operations to maximize efficiency. Strong focus on team collaboration and adaptability, ensuring seamless workflow and meeting production targets. Proficient in inventory management and process optimization.
Overview
8
8
years of professional experience
Work History
Production Control
Ward Manufacturing
Blossburg, PA
11.2022 - 06.2025
- Creating and maintaining schedules.
- Using workers and resources in the most effective manner.
- Providing quick responses to production issues.
- Identifying problems and helping improve processes.
- Using software to generate reports and schedules.
- Ensuring that company deadlines are met.
- Experience in production.
- Ability to handle and prioritize multiple tasks.
- Proficiency with computers.
- Ability to create and understand reports in order to make production decisions.
- Managing multiple simultaneous production schedules
- Ensuring production teams meet critical deadlines
- Optimizing production workflow and performance
- Reviewing a production to find areas of improvement
- Providing constructive feedback to team members
- Creating long-term and short-term production schedules
Kitchen Supervisor
River valley country club
Westfield, PA
05.2022 - 09.2022
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Interacting with customers, taking orders and serving snacks and drinks
- Assessing bar customers’ needs and preferences and making recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Performed barback duties
- Cooked food on behalf of wait staff as needed
- Prepared and served alcoholic beverages
- Maintained safety standards
- Performed opening and closing duties
Customer Service Representative
Center One LLC
Elkland, PA
10.2020 - 05.2021
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Read from scripts
- Handle changes in policies or renewals
Collections Specialist
Navient Corporation. Pioneer Credit Recovery, Inc
Horseheads, NY
08.2018 - 03.2020
- Collecting defaulted student loans
- Helping clients get their loans out of default
- Work with clients to provide a successful and affordable program
- Update clients information and update in the proper systems
- Take payment information and other pertinent information such as addresses and phone numbers
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Read from scripts
- Handle changes in policies or renewals
Quality Inspector
Noramtec Consultants Inc
Hornell, NY
08.2017 - 01.2018
- Measure and record data associated with operating equipment.
- Provide production, progress, or changeover reports to shift supervisors.
- Test products or subassemblies for functionality or quality.
- Plan and lay out work to meet production and schedule requirements.
- Calibrate or adjust equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauges.
- Monitor and adjust production processes or equipment for quality and productivity.
- Inspect finished products for quality and adherence to customer specifications
- Discarded and rejected products, materials and equipment that did not meet specifications.
- Initiate NCR's for Non-compliant Product and Processes and actively participate in the follow up and resolution
Inspector/Packer
NESCO Resource
Elkland, PA
04.2017 - 08.2017
- Load materials and products into package processing equipment.
- Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
- Record product, packaging, and order information on specified forms and records.
- Examine and inspect containers, materials, and products to ensure that packing specifications are met.
- Measure, weigh, and count products and materials.
- Mark and label containers, container tags, or products, using marking tools.
- Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes.
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
- Obtain, move, and sort products, materials, containers, and orders, using hand tools.
- Inspect finished products for quality and adherence to customer specifications.
- Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.
- Calibrate or adjust equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauges.
- Monitor and adjust production processes or equipment for quality and productivity.
- Test products or subassemblies for functionality or quality.
- Plan and lay out work to meet production and schedule requirements.
- Prepare and assemble materials.
- Measure and record data associated with operating equipment.
- Provide production, progress, or changeover reports to shift supervisors.
- Package finished products.
Education
High school diploma or GED -
Dundee Highschool
Dundee, NY06.2011
Skills
- Manufacturing management
- Quality Assurance
- Blueprint Reading
- Cold calling
- Customer Service
- Account management
- Documentation review
- Plastics injection molding
- Microsoft Office
- Assembly
Timeline
Production Control
Ward Manufacturing
11.2022 - 06.2025
Kitchen Supervisor
River valley country club
05.2022 - 09.2022
Customer Service Representative
Center One LLC
10.2020 - 05.2021
Collections Specialist
Navient Corporation. Pioneer Credit Recovery, Inc
08.2018 - 03.2020
Quality Inspector
Noramtec Consultants Inc
08.2017 - 01.2018
Inspector/Packer
NESCO Resource
04.2017 - 08.2017
High school diploma or GED -
Dundee Highschool