Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Joshua Donavant

North Chesterfield,VA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

Sales Associate

Northern Tool and Equipment
05.2024 - Current
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Shift Manager/Key Holder

Pleasants Hardware
08.2022 - 01.2024
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Warehouse Order Selector

US Wholesale Vapor
07.2018 - 03.2020
  • Properly stocked and organized incoming goods to maintain a productive layout.
  • Received and inspected incoming shipments for damage and discrepancy
  • Aided in reducing backorders by keeping an open line of communication with purchasing department regarding low-stock items identified while picking orders.
  • Collaborated with team members to maintain a clean and organized work environment, ensuring optimal efficiency and safety.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.

Restaurant Shift Manager

Taco Bell
02.2016 - 07.2018
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Ensured compliance with health and safety regulations, maintaining record of zero violations.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Ensured timely resolution of customer complaints by taking immediate corrective action when necessary.

Produce Team Leader

Kroger
01.2014 - 01.2016
  • Evaluated team performance regularly, providing constructive feedback for continued growth and development.
  • Collaborated with store management to ensure alignment with overall store goals and objectives.
  • Assisted customers in making informed choices about their produce selections, contributing to increased loyalty and repeat business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Restaurant Shift Supervisor

Firehouse Subs
01.2012 - 07.2014
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant to ensure employee safety.
  • Placed inventory orders, adjusting amounts according to weekly budget and projected sales
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Recorded and maintained accurate safe counts, and responsible for transportation of bank deposits

Kitchen Manager

Steve's Restaurant
09.2008 - 12.2012
  • Supervised kitchen staff in techniques and presentation to ensure a consistent quality standard.
  • Minimized food and labor cost by adjusting inventory, appropriate scheduling, and waste reduction when possible.
  • Adjusted menu items, portion sizes, and pricing based on food cost and menu performance
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration.
  • Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.

Education

High School Diploma -

Mechanicsville High School
Mechanicsville, VA
06-2005

Skills

  • Troubleshooting and conflict resolution
  • Hospitality and accommodation
  • Complex Problem-solving
  • Inventory control and budgeting
  • Team motivation and management
  • Written and oral communication skills
  • Feedback implementation

Timeline

Sales Associate

Northern Tool and Equipment
05.2024 - Current

Shift Manager/Key Holder

Pleasants Hardware
08.2022 - 01.2024

Warehouse Order Selector

US Wholesale Vapor
07.2018 - 03.2020

Restaurant Shift Manager

Taco Bell
02.2016 - 07.2018

Produce Team Leader

Kroger
01.2014 - 01.2016

Restaurant Shift Supervisor

Firehouse Subs
01.2012 - 07.2014

Kitchen Manager

Steve's Restaurant
09.2008 - 12.2012

High School Diploma -

Mechanicsville High School
Joshua Donavant