Joshua Donnell
Troy,MO
Summary
Personable Plumber possessing strong work ethic and desire to provide quality workmanship to residential customers. Experienced installer of new fixtures and piping systems for renovations. Dependable Forman, dedicated team player and top performer consistently meeting project deadlines and budget goals. Knowledgeable about importance of quality work and preventive maintenance. Over 5 years of experience in residential and commercial plumbing. Dependable Forman, dedicated team player and top performer consistently meeting project deadlines and budget goals. Knowledgeable about importance of quality work and preventive maintenance. Over 7 years of experience in residential and commercial plumbing. Orderly Plumber possessing certification St.Louis City license and St.Louis county license. Proficient in drainage system repair and custom plumbing systems. Focused and competent professional with over 7 years of experience in installing and replacing potable and non potable water supply lines. In-depth knowledge of plumbing systems and operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Plumber Foreman
Plumbing Planning Corporation
03.2017 - Current
- Improved job efficiency by implementing streamlined processes and procedures in plumbing projects.
- Reduced project completion time through effective delegation of tasks and efficient resource utilization.
- Enhanced team productivity by providing consistent guidance, support, and training to junior plumbers.
- Achieved high customer satisfaction ratings with prompt resolution of issues and proactive communication.
- Managed complex plumbing projects from conception to completion, consistently meeting deadlines and budget constraints.
- Optimized material usage by accurately estimating project requirements, thereby reducing waste and associated costs.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for the procurement of materials and equipment.
- Mentored junior team members in advanced plumbing techniques for continued professional growth within the organization.
- Read blueprints to determine appropriate materials and procedures for each project.
- Repaired plumbing systems, components, and equipment.
Sales Associate
Vector Marketing Company
10.2023 - 02.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Webster Groves High School
St Louis, MO05.2011
High School Diploma -
J.R. Arnold High School
Panama City Beach, FL05.2011
Skills
- Estimating costs
- Pipe installation expertise
- Fixture Installation
- Gas Line Installation
- Water System Design
- Drainage Systems
- Silver and soft solder expert
- Codes Compliance
- Remodels and new construction
- Residential plumbing design
- Drainage Systems Repair
- Skilled with both hand and power tools
- Commercial construction experience
- Plumbing
- Piping installation
- Troubleshooting
- Blueprints
- Manual rigging installation
- Team Leadership
- Supply Ordering
- Equipment Safety Verification
- Worker Supervision
- Decision-Making
- Risk Management
- Dependable and Hardworking
Accomplishments
- Completed pipefitting training at local 562 Plumbers and Pipefitters
- Promoted to forman after 5 years of employment.
- Supervised team of 12 staff members.
- I was doing 30 houses a year as a side buisness, i worked with 9 people under me
- Great team leader
- Hard working
- Enjoy learning anything new
- High energy
- Positive attitude towards life in general
Timeline
Sales Associate
Vector Marketing Company
10.2023 - 02.2024
Plumber Foreman
Plumbing Planning Corporation
03.2017 - Current
High School Diploma -
Webster Groves High School
High School Diploma -
J.R. Arnold High School
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