Joshua Donta
Austin,TX
Summary
Experienced Post Closing Coordinator with 8+ years of strong analytical/logistic skills and a proven track record of meeting deadlines, creating and implementing new procedures to increase productivity and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Post Closing Coordinator
DHI Mortgage
02.2021 - 06.2025
- Job responsibilities include
- - Entering receive dates for new documents into encompass, reviewing and processing trailing documents for all Investors, and verify images have been scanned before documents are shipped out.
- - Scanning trailing documents including HUD settlement statements, warranty deeds, security instruments, title policies, etc.
- - Implemented new scanning procedure to increase productivity/accuracy.
- - Track daily numbers as well as monthly averages for each individual scanner.
- - Accept all packages from all couriers. Copy labels, sorting, distributing and email notification to appropriate departments.
- - Entering receive dates for new documents into encompass.
- - Drop file documents into correct drawers/letters for specific Investors.
- - Assists with FNMA pools importing into FNMA LD & clearing errors.
- - Uploading Fed Ex numbers into Encompass via Express Update.
- Maintained strict compliance with regulatory guidelines by regularly reviewing and updating policies and procedures related to post-closing activities.
- Managed a caseload of complex loans, ensuring all deadlines were met while maintaining a high level of accuracy throughout each closing process.
Replenishment Department Supervisor
Galls LLC
10.2016 - 10.2020
- Job responsibilities include a 6 day work week, consisting of mandatory Overtime. Managing a mean of 25 to 30 associates at a time.
- - Managing the stock/inventory for a 10,000 plus SKU/LPN warehouse.
- - Efficiently training new associates on the correct SOPs/knowledge base for the success the company, as well as creating and implementing new SOPs to increase the amount of product shipped by 15%.
Technical Support Advisor/Customer Service/Trainer
Xerox
06.2012 - 10.2016
- Job responsibilities include
- - Receiving and instructing associates on how to answer inbound phone calls about specific products and resolving issues based on troubleshooting over the phone.
- - Keeping up with cases, and correctly logging them.
Education
High School Diploma -
George Rogers Clark
Criminal Justice
Eastern Kentucky University
Mortgage 101
DHI Mortgage
Skills
- Productivity
- Multi-tasking
- Detail-oriented
- Organized
- Problem-solving
- Document review
- Title clearance
Certification
- CNP - Certified Notary Public
LANGUAGES
English
Native
Timeline
Post Closing Coordinator
DHI Mortgage
02.2021 - 06.2025
Replenishment Department Supervisor
Galls LLC
10.2016 - 10.2020
Technical Support Advisor/Customer Service/Trainer
Xerox
06.2012 - 10.2016
Criminal Justice
Eastern Kentucky University
Mortgage 101
DHI Mortgage
High School Diploma -
George Rogers Clark
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