Joshua Dooley
Campbellsville,KY
Summary
Proven IT Supervisor with a track record of enhancing system efficiency and security for Taylor County Bank. Skilled in IT Security Management and adept at fostering client relationships, demonstrated through successful disaster recovery planning and incident management. Achieved significant improvements in network administration, emphasizing results and information confidentiality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Supervisor
Taylor County Bank
05.2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Guided organizational technology strategy and roadmaps.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Created and terminated user's accounts from start to finish in business applications.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Firefighter/Rescue Technician
City of Campbellsville
11.2018 - Current
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
IT Technician
Taylor County Bank
05.2021 - 05.2024
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Researched and identified solutions to technical problems.
Financial Service Representative
Taylor County Bank
11.2020 - 01.2023
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Customer Service Representative
The Kroger Co.
02.2017 - 10.2020
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Criminal Justice
Campbellsville University
Campbellsville, KYHigh School Diploma -
Campbellsville High School
Campbellsville, KY05.2019
Skills
- Business intelligence tools
- Disaster Recovery Planning
- Enterprise Resource Planning
- IT Security Management
- Network Administration
- Application support
- Incident Management
- Risk mitigation planning
- Information confidentiality
Certification
KY Firefighter 1 Certification
Kentucky Board of Emergency Medical Service - Licensed Emergency Medical Technician
Rescue Technician Level 1
Rope Rescue Technician
Confined Space Technician
Hazardous Materials Technician
Basic Search and Rescue Technician
Microsoft Office Specialist Certification
Timeline
IT Supervisor
Taylor County Bank
05.2024 - Current
IT Technician
Taylor County Bank
05.2021 - 05.2024
Financial Service Representative
Taylor County Bank
11.2020 - 01.2023
Firefighter/Rescue Technician
City of Campbellsville
11.2018 - Current
Customer Service Representative
The Kroger Co.
02.2017 - 10.2020
No Degree - Criminal Justice
Campbellsville University
High School Diploma -
Campbellsville High School
KY Firefighter 1 Certification
Kentucky Board of Emergency Medical Service - Licensed Emergency Medical Technician
Rescue Technician Level 1
Rope Rescue Technician
Confined Space Technician
Hazardous Materials Technician
Basic Search and Rescue Technician
Microsoft Office Specialist Certification
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