Joshua Downey
Bridgewater,VA
Summary
Dynamic sales consultant with a proven track record at DePuy Synthes Joint Reconstruction, excelling in customer relationship building and territory growth. Leveraged product and service knowledge to exceed customer expectations, achieving significant client retention. Skilled in time management and consultative sales techniques, consistently fostering long-lasting client relationships and driving territory expansion. Helped build, and manage, a multi-million dollar territory, that has had positive growth for the past 3 years. in 2023, the territory was presented the Presidents Award, having been the highest performing territory in the country, compared to quota.
Overview
12
12
years of professional experience
Work History
Sales Consultant
DePuy Synthes Joint Reconstruction
02.2018 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to direct customers, and accounts.
- Followed up with existing customers to provide additional support and address concerns.
- Developed strong rapport with customers and created positive impression of business.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
ProCare Specialist
Stryker
12.2015 - 02.2018
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Provide in room support for surgeons, and staff, during endoscopic procedures.
- Train nursing staff and providers on proper use of equipment, while also introducing new products, and their proper use.
Medical Assistant/Scribe
Hampton Roads Orthopedics and Sports Medicine
10.2014 - 12.2015
- Using EMR system, documented and coded for pain management doctor.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with manual therapies, as well as in house interventional procedures, including epidural injections and spinal cord stimulator trials.
Rehabilitation Technician
Physiotherapy Associates
07.2012 - 09.2014
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
Education
Bachelor of Science - Kinesiology
Old Dominion University
Norfolk, VA2025
Skills
Time Management
Customer Relationship Management
Product and service knowledge
Sales Strategies
Territory Management
Project Management
Customer Relationship Building
Customer Service
Customer Retention
Territory Growth
Accomplishments
Presented Inspire Award by Johnson & Johnson in 2020.
2023 Johnson & Johnson Presidents Award and Ring of Honor.
Competitive shooting, hunting, golfing, flying
Avid outdoorsman, including competitive rifle shooting (PRS and ELR). Enjoys playing golf when not working, or shooting. Also working towards a private pilots license with instrument rating.
Timeline
Sales Consultant
DePuy Synthes Joint Reconstruction
02.2018 - Current
ProCare Specialist
Stryker
12.2015 - 02.2018
Medical Assistant/Scribe
Hampton Roads Orthopedics and Sports Medicine
10.2014 - 12.2015
Rehabilitation Technician
Physiotherapy Associates
07.2012 - 09.2014
Bachelor of Science - Kinesiology
Old Dominion University