Joshua Dragon
Marble Falls,TX
Summary
Detail-oriented Repair Supervisor committed to enhancing service quality and operational efficiency. Proven ability to resolve issues promptly and implement training programs that elevate team performance and client satisfaction.
Overview
8
8
years of professional experience
Work History
Repair Supervisor
Schultz Communications
09.2024 - 09.2026
- Supervised repair technicians, ensuring adherence to safety protocols and quality standards.
- Coordinated workflow schedules to optimize resource allocation and minimize downtime.
- Implemented training programs for new hires, enhancing team performance and efficiency.
- Conducted regular inspections of repaired equipment to ensure operational reliability.
- Developed streamlined processes for repair tracking, improving communication across teams.
- Resolved customer complaints by providing timely solutions and maintaining service quality.
- Maintained inventory of tools and parts, ensuring availability for repair tasks without delays.
- Established strong relationships with clients, addressing concerns promptly to maintain long-term partnerships.
- Improved customer satisfaction by ensuring timely completion of repair projects and maintaining clear communication channels.
Receiving Team Member
Lowes Home Improvment
06.2020 - 09.2024
- Received and processed incoming inventory to ensure accurate stock levels.
- Operated forklifts and pallet jacks for efficient material handling.
- Collaborated with team members to optimize receiving workflows.
- Inspected shipments for damage or discrepancies, maintaining quality control.
- Maintained organized storage areas to facilitate easy access to products.
- Operated handheld scanners to quickly track movements between trucks, storage and sales floor.
- Maintained a high level of quality control by conducting thorough inspections of all incoming shipments, ensuring compliance with company standards.
- Mitigated safety hazards through strict adherence to company guidelines during unloading and handling of materials.
- Reduced errors in inventory management through diligent verification of received goods against purchase orders.
Assistant Store Manager
Dollar General Store
08.2018 - 06.2020
- Supervised daily store operations to ensure optimal customer service and engagement.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Implemented inventory management systems to streamline stock replenishment processes.
- Analyzed sales data to identify trends and adjust merchandising strategies effectively.
Education
High School Diploma -
Marble Falls High School
Marble Falls, TX06.2009
Skills
- Teamwork and collaboration
- Customer service
- Skilled maintenance and repair
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Dependable and consistent
- Employee safety training
- Inventory management
Timeline
Repair Supervisor
Schultz Communications
09.2024 - 09.2026
Receiving Team Member
Lowes Home Improvment
06.2020 - 09.2024
Assistant Store Manager
Dollar General Store
08.2018 - 06.2020
High School Diploma -
Marble Falls High School