Joshua Dronen
Porter,IN
Summary
Highly-motivated and professional Manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. With proven proficiency in OSHA compliance, internal and external communications, crew supervision, and cost control. Committed to on-time project completions, cost effective budgeting, and superb work quality who has an enormous amount of hunger!
Overview
11
11
years of professional experience
Work History
Area Manager of Operations
Merit Logistics
08.2024 - Current
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Traveled to over 3 locations per week to manage each warehouse operation and perform reviews of individual managers and employees.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Site Manager
Merit Logistics
01.2022 - 08.2024
- Monitored worksite personnel to maintain high levels of quality and performance.
- Interviewed and hired qualified candidates to fill open staff positions.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
- Performed routine audits to maintain inventories, supplies and equipment.
- Complied with operational standards and OSHA regulations.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
- Employed cost management techniques to maintain budget and increase revenue.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
- Successfully managed day-to-day operations of a high-volume distribution center, overseeing a team of 50+ employees and driving productivity improvements.
- Led cross-functional teams to achieve key performance indicators (KPIs) and consistently exceeded customer expectations.
- Implemented safety protocols and training programs that resulted in a reduction in workplace accidents and incidents.
- Fostered a positive work environment by mentoring and coaching team members, which increased the employee satisfaction and engagement.
- Collaborated with clients to understand their unique logistics requirements and ensure seamless integration of services, resulting in improved client retention and repeat business.
Operations Manager
Merit Logistics
05.2018 - 12.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Collaborated with team leaders on quality audits.
- Supported accident investigations and prepared related paperwork.
Shift Manager
RMC
01.2015 - 03.2018
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Documented receipts, employee hours and inventory movement.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reviewed financial statements to meet targets during shift.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Observed and monitored utilization of equipment.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
Education
Some College (No Degree) - Criminal Justice
Indiana University Northwest
Gary, INHigh School Diploma -
Thomas A Edison Jr-Sr High School
Lake Station, IN04.2012
Skills
- Hiring and Recruitment
- Business Development
- Operations Management
- Strategic Planning
- Reporting and Documentation
- Management
- Site Safety
- Coaching and Mentoring
- Contract Management
- Financial Management
- Customer Relationship Management
- Building Site Supervision
- Inventory Management
- Site Inspection
- Operational efficiency
- Logistics management
- Multitasking and Organization
- Team Leadership
- Heavy Lifting
- MS Office
- Safety Procedures
- Customer Service
- OSHA Compliance
- Shift Scheduling
- Problem-Solving
- Site Management
- Project Management
- Staff Management
Timeline
Area Manager of Operations
Merit Logistics
08.2024 - Current
Site Manager
Merit Logistics
01.2022 - 08.2024
Operations Manager
Merit Logistics
05.2018 - 12.2021
Shift Manager
RMC
01.2015 - 03.2018
High School Diploma -
Thomas A Edison Jr-Sr High School
Some College (No Degree) - Criminal Justice
Indiana University Northwest
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