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Associate Principal Engineer

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 Customer Operations and Service Delivery Leader with 12+ years of experience in Customer Success, Service Desk, Quality Assurance, Team Leadership, MIS Reporting, and Process Improvement. Proven ability to lead teams of 15+ members, improve SLA compliance, drive CSAT, and manage performance metrics using Excel, Salesforce, dashboards, and QA frameworks. Six Sigma Green Belt and Agile certified professional with strong experience in governance, compliance, stakeholder management, and operational excellence. 

Senior Software Engineer with over 8 years of expertise in .NET application design, development, and maintenance. Specializes in RESTful API development and enhancing code coverage through unit testing. Proficient in building Azure Functions and integrating them with APIs, along with experience in utilizing AWS SNS for VoIP and push notifications.

Skilled digital content producer, writer and researcher with 15+ years of experience in education, journalism and writing. Academic experience in researching and writing about global socioeconomic, political and gender issues. Proven expertise in copyediting, writing compelling web content, and managing social media strategies. Strong background in international politics and socioeconomic development.

I am seeking a remote position in communications where I can truly make a difference in the lives of those who are marginalized. I believe that my experience working as an intern with CARE's women and children development program, along with my history in academia and journalism make me a strong candidate for the Communications Offer position.



Results-driven Java backend developer with three years of experience in building scalable, secure, and high-performance applications and APIs using Java, Spring Boot, and Node.js. Skilled in REST API development, system integration, and cloud-native solutions with AWS (Lambda, S3, API Gateway, SQS). Experienced in end-to-end development, connecting React.js frontends with backend services, and optimizing performance through query tuning and caching. Passionate about delivering robust solutions that enhance reliability, reduce latency, and drive business impact.

Professional with strong expertise in managing and coordinating high-level protocols and procedures. Possesses ability to adapt to shifting priorities while maintaining focus on team collaboration and achieving results. Skilled in communication, conflict resolution, and logistical planning, with reliable and flexible approach to meeting organizational needs. Brings strategic mindset and commitment to excellence in all tasks.

Dynamic Key Hourly Manager at Chicken N Pickle with a proven track record in operations management and team leadership. Enhanced productivity through effective staff development and streamlined communication. Skilled in complex problem-solving and relationship building, fostering a collaborative environment that improved service excellence and customer satisfaction.

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees.

Dynamic Area Manager with a proven track record at Amazon, excelling in team leadership and operations management. Achieved a 15% reduction in operational costs through strategic workforce allocation while fostering a collaborative environment. Skilled in budgeting and safety compliance, driving performance improvements and enhancing team development.


Analytically driven professional with a computer science background and exposure to financial markets, combining data analysis, research, and problem-solving with a growing interest in business strategy and management.

B.Tech IT student with early corporate exposure and hands-on experience in Java, Python, data analysis, and Salesforce customization. Skilled in tools like Sales Cloud, Flow Builder, LWC, and familiar with machine learning, QA, and predictive analytics. Quick learner with a practical mindset, strong team collaboration skills, and eager to contribute to real-world tech solutions.

Joshua Duarte

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Professional Certificate in Data Analytics -

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Trainee Analyst

ASSISTANT AID

CREW MEMBER

Completed Courses -

Professional Certificate in Data Analytics -

Capstone Research Diploma -

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