JOSHUA DUARTE
Katy,TX
Summary
Experienced network engineer with a background in business, IT troubleshooting, and team leadership. Committed to contributing to innovative technology solutions and advancing in the field of enterprise network solutions and business. Dedicated to continuous learning and collaboration, driving value for both the team and clients through efficient, secure, and scalable systems. Striving to make a significant impact in the industry.
Overview
1
1
year of professional experience
Work History
Bartender/Server
Palacios Murphy Hospitality
11.2024 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Delivered exceptional guest service by adhering to the company’s core values, ensuring a consistent and memorable dining experience.
- Collaborated with and Lead team members to optimize operational efficiency during high-traffic periods, maintaining a smooth flow of service.
- Demonstrated accountability and integrity by upholding restaurant standards in food preparation, cleanliness, and guest interactions.
- Proactively identified opportunities for improvement in daily operations, contributing to a culture of continuous growth and excellence.
Field Tech Analyst
Fort Bend ISD
06.2024 - 11.2024
- Lead and manage teams of technicians to ensure timely and successful completion of IT-related tasks.
- Install, configure, and troubleshoot hardware, software, and networking systems across multiple locations.
- Provide technical support for end-users, addressing issues with desktops, laptops, printers, projectors, and other technology.
- Coordinate with district administration to ensure technology meets the needs of staff and students.
- Ensure compliance with district policies and security standards.
- Participate in planning and implementing large-scale technology upgrades and rollouts.
Education
MBA - Business Administration And IT Managment
Western Governors University
Salt Lake City, UT05-2027
Certificate of Technical Studies - Cybersecurity and Network Engineering
Miller Career And Technology
Katy05-2024
High School Diploma -
Aerospace Academy
Palmdale, CA05-2021
Skills
Professional Skills
- Communicated effectively with teams and clients, ensuring seamless collaboration
- Delivered exceptional customer service by resolving issues promptly and effectively
- Trained and mentored team members in skills and operational best practices
- Managed time efficiently to meet deadlines and maintain high-quality standards
- Implemented process improvements to optimize workflows and performance
- Demonstrated initiative in identifying opportunities for growth and innovation
IT Skills
- Diagnosed and resolved hardware, software, and network issues
- Configured and maintained Windows, macOS, and mobile operating systems
- Proficient in IT tools such as Active Directory, Microsoft 365, and Google Workspace
- Skilled in troubleshooting connectivity issues, including VPN and network setups
- Experience with IT ticketing systems and documentation processes
- Expertise in peripheral setup and support (printers, scanners, smart boards)
Timeline
Bartender/Server
Palacios Murphy Hospitality
11.2024 - Current
Field Tech Analyst
Fort Bend ISD
06.2024 - 11.2024
MBA - Business Administration And IT Managment
Western Governors University
Certificate of Technical Studies - Cybersecurity and Network Engineering
Miller Career And Technology
High School Diploma -
Aerospace Academy
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