Joshua Duffany
Simpsonville,SC
Summary
Dynamic professional with a proven track record in strategic planning, market analysis, and business development. Expertise in leveraging innovative approaches to uncover growth opportunities and drive market expansion. Recognized for cultivating strong client relationships and leading high-performing teams to achieve exceptional results. Committed to driving success through analytical insights and collaborative leadership.
Overview
13
13
years of professional experience
Work History
Business Development
Vesco Oil
05.2022 - 08.2025
- Diversify product offerings: Innovate and introduce new products and services to boost sales and revenue streams, extending beyond traditional fluid and oil supply management.
- Strategic planning: Develop and implement comprehensive business plans aligned with industry trends and emerging opportunities in the EV and alternate energy sector, optimizing territory coverage.
- Foster partnerships: Cultivate relationships with dealerships and industry leaders in the EV space, enhancing Vesco Oil's presence in this evolving landscape.
- Market insights: Stay current with industry innovations and trends, using data analysis to identify revenue growth opportunities and leverage existing inventory.
- Increased territory sales by strategically identifying and targeting high-potential accounts for business development.
- Managed budgets effectively to maximize return on investment while minimizing unnecessary expenditures in business development initiatives.
Fixed Operations Director
GALEANA VAN DYKE DODGE
01.2020 - 01.2022
- Strategic Leadership: Provide vision and direction for the Fixed Operations department, aligning it with dealership objectives and Stellantis brand values. Develop and communicate a clear roadmap for achieving departmental goals.
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
- Financial Optimization: Maximize profitability in service and parts departments by monitoring financial performance, analyzing KPIs, and implementing cost-effective measures. Identify revenue growth and cost reduction opportunities.
- Inventory Management: Oversee parts inventory, optimizing stock levels to meet service demands and minimize obsolete inventory. Ensure efficient and brand-standard maintenance and repair services in the service department.
- Established strong relationships with manufacturers and vendors to negotiate favorable pricing on parts and services.
Area Manager
CHAMPION AUTOMOTIVE GROUP
07.2017 - 12.2020
- Operational Leadership and Team Building: Led a diverse portfolio of six dealerships, six body shops, and six parts departments, overseeing various aspects, including business development, customer management, training, quality management, and compliance.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Service Manager
BENSON CHRYSLER DODGE JEEP
02.2016 - 07.2017
- Operational Efficiency Improvement: Implemented strategic changes in shop operations, transitioning from central dispatching to a group system, resulting in a substantial increase in monthly hours turned from 1,500 to 2,750. This reorganization significantly improved shop flow and prioritization.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Customer Satisfaction and Team Leadership: Achieved remarkable year-over-year improvements in Customer Experience Index (CEI) scores, increasing from 68% to 85%, reflecting enhanced customer satisfaction levels. Fostered a culture of accountability and goal-driven performance among the service team, resulting in significant improvements in key performance indicators such as iPad sales penetration (89%) and average hours per repair order (HPRO, from .80 to 2.33).
- Resolved customer complaints in professional and timely manner.
Branch Manager
SunTrust Banks
05.2014 - 01.2016
- Team Leadership and Relationship Building: Successfully managed and coached a team of personal bankers and administrative personnel, fostering a culture of continuous improvement and goal achievement. Developed strategies to enhance customer engagement and satisfaction, resulting in increased sales and customer loyalty.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Recognition and Customer Service Excellence: Earned recognition as a recipient of the "Most Valuable Team" award, underscoring your commitment to excellence and outstanding leadership in the automotive service industry. Achieved the highest Customer Service Index (CSI) at BMW of Fort Myers, highlighting your dedication to delivering exceptional customer service experiences.
Automotive Service Manager
SONIC AUTOMOTIVE
10.2012 - 05.2014
- Recognition and Customer Service Excellence: Earned recognition as a recipient of the "Center of Excellence" award, underscoring your commitment to excellence and outstanding leadership in the automotive service industry. Achieved the highest Customer Service Index (CSI) at BMW of Fort Myers, highlighting your dedication to delivering exceptional customer service experiences.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Education
Cypress Lake High School
Skills
- Sales team leadership
- Account relationship management
- Project Management
- Negotiation
- Business development
- Analysis skills
- Recruiting
- Profit & loss
- Operations management
Timeline
Business Development
Vesco Oil
05.2022 - 08.2025
Fixed Operations Director
GALEANA VAN DYKE DODGE
01.2020 - 01.2022
Area Manager
CHAMPION AUTOMOTIVE GROUP
07.2017 - 12.2020
Service Manager
BENSON CHRYSLER DODGE JEEP
02.2016 - 07.2017
Branch Manager
SunTrust Banks
05.2014 - 01.2016
Automotive Service Manager
SONIC AUTOMOTIVE
10.2012 - 05.2014
Cypress Lake High School
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