Joshua Duguid
Andover
Summary
Accomplished General Manager with a proven track record at Courier Express Global, enhancing operational efficiency and employee satisfaction. Expert in operations management and leadership, demonstrated through strategic vision and fostering team growth. Achieved significant business growth by implementing cost-saving measures and cultivating strong client relationships. Skilled in staff training and development, ensuring high retention and performance levels.
Overview
11
11
years of professional experience
Work History
General Manager
Courier Express Global
10.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase profitability by creating routes.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
RocketDog Express
05.2014 - 10.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts,
Education
High School Diploma -
Mountain View Christian Academy
Enfield, NHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Staff training/development
- Employee scheduling
Timeline
General Manager
Courier Express Global
10.2022 - Current
General Manager
RocketDog Express
05.2014 - 10.2022
High School Diploma -
Mountain View Christian Academy
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