Joshua Dunmyre

• MITs must demonstrate consistent progression throughout the training program to be considered for management openings. Please note that promotion is performance-based and subject to management availability
• .Leadership Development – Live The Pledge, deliver WOW! Customer Service, and cultivate a high-performing, engaged store team.
  
• Communication Excellence – Maintain clear and effective communication with employees and customers to drive store execution and performance.
  
• Metrics Mindedness – Learn to manage, analyze, and reconcile monthly Profit & Loss (P&L) statements to optimize store profitability.
  Structure & Process Orientation – Support store operations, ensure compliance with policies, and uphold structured training processes.
  Teamwork & Training – Assist with staffing, mentoring, and training employees to develop a strong, successful team.
  Customer Service Leadership – Take charge of customer service activities, ensuring outstanding experiences and resolving concerns proactively.
  
• Inventory & Sales Management – Oversee inventory accuracy, store merchandising, and sales strategies to maximize success.
  
• Operations Training – Complete management skills training, learning key aspects of store operations and AutoZone culture.
  

Sales & Growth:

Achieving store sales goals and focusing on increasing gross profit, developing new sales opportunities, and managing commercial customer relationships.

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• Customer Service:Ensuring high customer satisfaction, quickly resolving complaints, and building strong relationships with both DIY and professional customers.
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• Team Leadership:Selecting, hiring, developing, coaching, and engaging store team members, holding them accountable for performance and customer service.
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• Operations:Overseeing inventory management, managing deliveries, ensuring store appearance and service standards, and performing manager-on-duty tasks like opening and closing.
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• Financial Management:Understanding and analyzing financial reports like profit and loss (P&L) statements, and managing store budgets and expenses.

Guest Service:

Provide outstanding, personalized customer service, assisting with product needs, explaining promotions, and ensuring a positive shopping experience for all guests.

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• Sales Leadership:Drive sales and meet goals by promoting GameStop's buy, sell, trade, and reservation business model and implementing sales initiatives.
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• Team Management:Lead, train, schedule, and motivate store associates, fostering a collaborative and productive work environment to meet performance expectations.
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• Operational Duties:Oversee daily operations including processing transactions, managing inventory and shipments, conducting store counts, and maintaining the store's visual and operational standards.
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• Financial Management:Accurately balance and reconcile daily transactions, complete deposit paperwork, and ensure the store's financial security.
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• Inventory Control:Perform store inventory counts, receive and process shipments, and maintain organized shelves by restocking and organizing merchandise.

Sales & Operations:

Supervise all daily store operations, including managing sales, tracking performance, and ensuring the store environment is visually appealing and well-organized.

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• Inventory Management:Oversee inventory levels, receive merchandise shipments, and ensure the store is adequately stocked.
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• Staff Management:Recruit, hire, train, and supervise store employees to ensure excellent customer service and maintain store image.
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• Customer Experience:Provide superior customer service, handle inquiries, and manage customer complaints in a timely and professional manner.
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• Merchandising:Arrange merchandise to create attractive and engaging displays.
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• Promotions & Marketing:Coordinate promotional events and implement marketing strategies to drive store traffic.
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• Financial Oversight:Manage store finances, including tracking profits and potentially handling budgeting.