Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
I served as the primary point of contact for clients, managing communication and coordination to ensure successful conference setups. I maintained a database of client and rental inventory, overseeing its accurate tracking and availability. My role involved planning and coordinating all aspects of conferences, resolving issues, and collaborating with internal teams to deliver exceptional service. I effectively managed multiple client accounts, contributed to process improvements, and consistently achieved high levels of client satisfaction.