Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Durant

Toledo,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Coordinator

Spoon Exhibits & Events
02.2023 - 03.2024

I served as the primary point of contact for clients, managing communication and coordination to ensure successful conference setups. I maintained a database of client and rental inventory, overseeing its accurate tracking and availability. My role involved planning and coordinating all aspects of conferences, resolving issues, and collaborating with internal teams to deliver exceptional service. I effectively managed multiple client accounts, contributed to process improvements, and consistently achieved high levels of client satisfaction.

Customer Service Associate

Lowes Home Improvement
03.2022 - 10.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Delivery Driver

Lowe's Home Improvement
08.2021 - 03.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Head Cashier

Lowe's
04.2020 - 04.2021
  • Cashes out employees and assists in customer assistance with the form of answering phones and issuing returns
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

High School Diploma -

Palmyra-Macedon Senior High School
Palmyra, NY
06.2016

Skills

  • Netsuite
  • Exhibitforce
  • Microsoft/Computer Skills
  • Windows
  • Troubleshooting
  • Typing speed & accuracy
  • Influencing and negotiating with clients
  • Performing software, hardware, and network operations
  • POS Systems and Ordering Platforms
  • Building Client Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality

Timeline

Customer Service Coordinator

Spoon Exhibits & Events
02.2023 - 03.2024

Customer Service Associate

Lowes Home Improvement
03.2022 - 10.2022

Delivery Driver

Lowe's Home Improvement
08.2021 - 03.2022

Head Cashier

Lowe's
04.2020 - 04.2021

High School Diploma -

Palmyra-Macedon Senior High School
Joshua Durant