Joshua Durant

I served as the primary point of contact for clients, managing communication and coordination to ensure successful conference setups. I maintained a database of client and rental inventory, overseeing its accurate tracking and availability. My role involved planning and coordinating all aspects of conferences, resolving issues, and collaborating with internal teams to deliver exceptional service. I effectively managed multiple client accounts, contributed to process improvements, and consistently achieved high levels of client satisfaction.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.

• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Delivered packages to customer doorsteps and business offices.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Loaded truck and properly secured items to prevent damage for deliveries.

• Cashes out employees and assists in customer assistance with the form of answering phones and issuing returns
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Educated employees on register use, merchandising and customer service.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.